Housekeeping Order Taker - Saudi Talent
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Key skills for this role
About the Role
Rotana Hotels seeks a Housekeeping Order Taker to handle communications, lost and found, and administrative tasks in the Housekeeping Office. The ideal candidate has hospitality experience, good English communication, and computer literacy with Opera.
Key Skills for This Role
Responsibilities
- Safe keep, record and collect all keys and papers in the Housekeeping Office
- Answer phone calls promptly and disseminate messages
- Handle all Lost & Found issues
- Update and maintain housekeeping files
- Update and print room discrepancy reports from Opera
- Arrange baby sitting for guests and prepare attendance sheets
- Maintain cleanliness and tidiness of the Housekeeping Office
Requirements
- Diploma or vocational training in hospitality
- Previous experience in a similar role
- Good command of written and verbal English
- Computer literacy
- Experience with Opera is an advantage
Full Job Posting
Job Description
- Seeking passionate Housekeeping professionals to deliver extraordinary customer service.
- Housekeeping Order Taker handles all communication in and out of the Housekeeping Office.
Key Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office.
- Ensure sorting of all daily activity reports.
- Answer phone calls promptly following proper telephone etiquettes.
- Record all incoming calls and ensure messages are disseminated.
- Handle all Lost & Found issues.
- Update and maintain all housekeeping files.
- Update and print Opera system room discrepancy reports.
- Arrange baby sitting for guests and prepare attendance sheets for payroll.
- Keep and maintain cleanliness of the Housekeeping Office.
- Clear outdated reports monthly.
Education, Qualifications & Experiences
- Diploma or vocational training within hospitality.
- Previous experience in a similar role.
- Good command of written and verbal English.
- Good interpersonal abilities.
- Computer literacy and previous experience with Opera are an advantage.
Knowledge & Competencies
- Friendly, pleasant and courteous individual.
- Good cross cultural sensitivity.
- Concern for quality and eye for details.
- Works well under pressure in a fast paced environment.
- Enjoys working with a multi cultural team.
- Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork.
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