Housekeeping Order Taker - Saudi Talent
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Key skills for this role
About the Role
Rotana Hotels seeks a Housekeeping Order Taker to handle communications, key management, lost and found, and administrative tasks in the Housekeeping Office. Requires diploma or vocational training in hospitality, previous similar experience, and good English communication skills.
Key Skills for This Role
Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report
- Arrange baby sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Requirements
- Diploma or vocational training within the hospitality
- Previous experiences within a similar role
- Good command of written and verbal English communication skills
- Good interpersonal abilities
- Computer literacy
- Previous experiences with Opera are an advantage
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Education, Qualifications & Experiences
- You should ideally have a diploma or vocational training within the hospitality
- Previous experiences within a similar role
- Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials
- Computer literacy and previous experiences with Opera are an advantage
Knowledge & Competencies
- The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details
- You will work well under pressure in a fast paced environment and enjoy working with a multi cultural team and guests alike
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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