Housekeeping Manager at InterContinental Residences Dubai Business Bay
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Key skills for this role
About the Role
InterContinental Residences Dubai Business Bay is seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences.
Key Skills for This Role
Responsibilities
- Lead all housekeeping operations across guest rooms, residences, public areas, and back of house spaces
- Ensure all areas consistently meet InterContinental brand standards and luxury expectations
- Conduct regular inspections and implement quality improvement initiatives
- Lead, motivate, coach, and develop housekeeping colleagues and supervisors
- Recruit, onboard, train, and retain high performing team members
- Prepare departmental schedules aligned with business demands
- Manage departmental budgets while maintaining productivity and service quality
- Monitor linen, uniforms, guest supplies, and housekeeping inventories
- Respond promptly and professionally to guest feedback and housekeeping requests
- Maintain compliance with IHG brand standards, policies, and operating procedures
Requirements
- Minimum 5 7 years of progressive Housekeeping leadership experience
- Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences
- Experience managing large housekeeping teams and departmental budgets
- Strong knowledge of Opera PMS and housekeeping management systems
- Degree or Diploma in Hospitality Management or related field preferred
Full Job Posting
Job Overview
- At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high performing team.
- This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences.
Your Day to Day
- Lead all housekeeping operations across guest rooms, residences, public areas, and back of house spaces.
- Ensure all areas consistently meet InterContinental brand standards and luxury expectations.
- Conduct regular inspections and implement quality improvement initiatives.
- Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.
- Coordinate deep cleaning and preventive housekeeping programs.
- Lead, motivate, coach, and develop housekeeping colleagues and supervisors.
- Recruit, onboard, train, and retain high performing team members.
- Conduct performance evaluations and support career development planning.
- Foster a positive, inclusive, and service focused team culture.
- Promote employee engagement and recognition initiatives.
- Ensure guest rooms are prepared to the highest standards prior to arrival.
- Respond promptly and professionally to guest feedback and housekeeping requests.
What We Need From You
- Degree or Diploma in Hospitality Management or related field preferred.
- Minimum 5–7 years of progressive Housekeeping leadership experience.
- Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.
- Experience managing large housekeeping teams and departmental budgets.
- Strong knowledge of Opera PMS and housekeeping management systems.
- GCC/UAE hospitality experience preferred.
- Exceptional leadership and people development skills.
- Strong organisational and operational management abilities.
- Excellent communication and stakeholder management skills.
- High attention to detail and commitment to quality.
- Financial and commercial awareness.
- Ability to perform effectively in a dynamic luxury hospitality environment.
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