Housekeeping Manager

About Raffles & Fairmont Doha

Role Overview

Key Responsibilities

• Lead daily housekeeping operations across guest rooms, suites, public areas, and back-of-house areas.
• Maintain Raffles and Fairmont standards for cleanliness, presentation, luxury service, and guest comfort.
• Supervise, coach, motivate, and develop housekeeping supervisors, room attendants, housepersons, and other colleagues.
• Plan staffing, schedules, room assignments, workloads, and departmental priorities.
• Inspect guest rooms, suites, public areas, VIP rooms, and turn-down service.
• Coordinate room status and readiness with Front Office and follow up on guest requests and complaints.
• Control housekeeping inventory, including linen, amenities, cleaning supplies, chemicals, and equipment.
• Coordinate maintenance issues and room defects with Engineering.
• Ensure compliance with health, safety, hygiene, sanitation, and fire safety requirements.
• Support recruitment, onboarding, training, performance management, and colleague development.
• Monitor productivity, quality, KPIs, cost control, and sustainability initiatives.
• Maintain lost-and-found controls and promote teamwork, engagement, and exceptional guest experiences.

Qualifications

• Bachelor’s degree or diploma in Hotel Management, Hospitality Management, or a related field.
• Minimum 3–5 years of housekeeping experience in a luxury hotel environment with supervisory or management experience.
• Previous five-star or luxury hospitality experience is highly preferred.
• Strong knowledge of housekeeping operations, room inspections, cleaning standards, and luxury guest service.
• Proven leadership, team management, coaching, and training skills.
• Excellent communication, interpersonal, organizational, planning, and problem-solving abilities.
• Knowledge of health, safety, hygiene, and sanitation standards.
• Experience with housekeeping systems and hotel property management systems.
• Understanding of inventory management, cost control, and departmental budgeting.
• Proficiency in English.
• Additional languages and previous Qatar or Middle East experience are advantages.

Work Environment

• The role operates across two luxury hotel properties and requires coordination with Front Office, Engineering, Laundry, and other departments.
• The position requires regular oversight of guest rooms, public areas, back-of-house spaces, inspections, and daily hotel operations.

Application Process

• Applicants will be asked to create an AssessFirst profile and complete a questionnaire as a mandatory part of the candidacy review.

Employee Benefits

• Colleague benefits include complimentary upgrades, extended stays, discounted stays, dining discounts, wellness discounts, and other property perks.