Housekeeping Manager
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Key skills for this role
Role Overview
Manage the hotel's housekeeping and laundry operations while maintaining quality standards and a distinctive guest experience.
Support guest confidence, successful stays, and seamless service through ownership, teamwork, and attention to guest needs.
Key Skills for This Role
Full Job Posting
Role Overview
Manage the hotel's housekeeping and laundry operations while maintaining quality standards and a distinctive guest experience.
Support guest confidence, successful stays, and seamless service through ownership, teamwork, and attention to guest needs.
Financial and People Responsibilities
- Participate in departmental budgets and financial plans, monitor expenses, and focus on productivity.
- Manage staffing requirements, assign work, and establish performance and development goals.
- Coach, mentor, train, and provide feedback to team members while supporting conflict resolution.
- Ensure team members follow governmental and safety regulations and have the tools needed for their duties.
Guest Experience and Operations
- Manage housekeeping and laundry quality through inspections of guest rooms, public areas, equipment, linens, restrooms, and lobby spaces.
- Handle special requests from guests, VIPs, repeat visitors, and club members.
- Respond to guest complaints and ensure corrective action is completed.
- Assist with deep cleaning and support colleagues during high-volume periods.
Supplies and Security
- Order supplies and equipment on time while minimizing waste and supporting green initiatives.
- Maintain proper inventory levels and manage supply and labor costs per room.
- Maintain the security of lost and found items and serve as manager on duty when required.
Experience
- At least one year of experience in the same position working in a hotel.
Workplace and Employment
- The position is full-time and requires in-person work.
Self-Management and Compliance
Follow hotel rules, employment handbook provisions, grooming standards, time and attendance policies, and the company code of conduct.
Participate in training and development and follow health, hygiene, fire safety, emergency, evacuation, and security incident procedures.
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