Housekeeping Coordinator
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Key skills for this role
About the Role
IHG Hotels & Resorts seeks a Housekeeping Coordinator in Doha to manage guest room amenities, coordinate room allocations, maintain lost & found, and prepare reports. Requires minimum 2 years housekeeping experience in a 4-5 star hotel and proficiency in housekeeping software.
Key Skills for This Role
Responsibilities
- Order all guest room amenities, cleaning chemicals and other consumables
- Follow up on all guests by performing courtesy calls to ensure high guest experience
- Update productivity reports and deep cleaning/operational data sheets
- Coordinate daily allocation of guest rooms and public areas to Housekeeping Attendants
- Maintain clear communication between departments
- Manage and maintain the Lost & Found process
- Prepare daily housekeeping reports
- Respond promptly to guest requests and coordinate with the housekeeping team
Requirements
- Ability to speak and understand English confidently and clearly
- Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel
- Between 22 to 30 years of Age
- Good understanding of various housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools
Full Job Posting
Your Day to Day
- Order all guest room amenities, cleaning chemicals and other consumables
- Follow up on all guests by performing courtesy calls to ensure the guest experience is high
- Update the productivity reports
- Update all the deep cleaning and other operational data sheet
- Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants
- Maintain clear and timely communication between departments
- Monitor room status updates and ensure guest rooms are cleaned, inspected, and released in a timely manner
- Manage and maintain the Lost & Found process
- Prepare daily housekeeping reports
- Respond promptly to guest requests
- Anticipate guest needs and consistently exceed expectations
- Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures
Personal Characteristics
- Education: Ability to speak and understand English confidently and clearly; able to read and write English
- Experience: Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel; between 22 to 30 years of Age
- Technical: Good understanding of various housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools
- Personal Attributes: ‘Can do’ attitude and a high level of energy; professionally groomed; able to work well independently; should be sturdy and medically fit
General
- Communicate effectively with all other departments
- Ability to work a flexible roster
- Attend meetings, training sessions and any other required meeting or training session
- Identify opportunities to innovate service delivery and product offering
- Ensure safe work practices are adopted at all time
- Consistently achieve in accordance with hotel standards
- Consistently meets productivity targets
- Guest satisfaction ratings
- Personal presentation
- Ensuring all the housekeeping admin related tasks are handled efficiently
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