Hotel Night Auditor

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records

Greet and interact with guests in a warm, friendly and professional manner

Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

Make reservations, check-in and check-out guests, process payments

Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

Ensure guest and property safety by knowing all safety, security and emergency procedures

Ability to work overnight from 11:00 p.m. until 7:00 a.m.

Understanding of general accounting practices and ability to compile facts and figures

Strong oral and written communication and interpersonal skills

Motivated to maintain excellent customer service reputation

Strong attention to detail, organization and follow-up abilities

Ability to be patient and creatively problem solve

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day – earn bonuses for going above and beyond to support team and guests

Everyone Sells – earn cash for bringing in business to our properties

Paid Volunteer hours – Earn money for community service

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources