Hotel Driver-Transportation & Guest Service Ambassador at InterContinental Residences Dubai Business Bay
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Key skills for this role
About the Role
InterContinental Residences Dubai Business Bay is seeking a professional Hotel Driver to provide safe transportation and Bell Services support to guests. The role requires a valid UAE driving license, knowledge of Dubai roads, and a strong customer service mindset.
Key Skills for This Role
Responsibilities
- Safely transport guests, residents, and colleagues as assigned.
- Provide airport transfer and local transportation services when required.
- Ensure vehicles are clean, presentable, and maintained to brand standards.
- Welcome guests warmly upon arrival and departure.
- Assist with luggage handling, storage, and delivery to guestrooms or residences.
- Escort guests to their rooms and provide basic property information when required.
- Support smooth check in and check out experiences in collaboration with Front Office colleagues.
- Assist Bell Attendants with luggage movement and guest requests.
- Coordinate transportation schedules and guest logistics efficiently.
- Respond promptly and professionally to guest inquiries and requests.
Requirements
- High school diploma or equivalent preferred
- Previous experience as a driver within a hotel, hospitality, or luxury service environment preferred
- Valid UAE driving license (light vehicle automatic & manual) with a clean driving record
- Good knowledge of Dubai roads, landmarks, and transportation routes
- Strong customer service mindset
- Professional appearance and communication skills
- Flexibility to work shifts, weekends, and public holidays
Full Job Posting
Job Overview
- At InterContinental Residences Dubai Business Bay, we are seeking a professional, service oriented, and reliable Hotel Driver to support our guests and residents through safe transportation services while assisting with Bell Services operations to deliver exceptional arrival and departure experience
Transportation Services
- Safely transport guests, residents, and colleagues as assigned.
- Provide airport transfer and local transportation services when required.
- Ensure vehicles are clean, presentable, and maintained to brand standards.
- Conduct routine vehicle inspections and report maintenance concerns promptly.
Guest Arrival & Departure Experience
- Welcome guests warmly upon arrival and departure.
- Assist with luggage handling, storage, and delivery to guestrooms or residences.
- Escort guests to their rooms and provide basic property information when required.
- Support smooth check in and check out experiences in collaboration with Front Office colleagues.
Bell Services Support
- Assist Bell Attendants with luggage movement and guest requests.
- Coordinate transportation schedules and guest logistics efficiently.
- Support VIP arrivals, group arrivals, and special guest requests.
- Maintain cleanliness and organization of luggage storage areas.
Guest Experience
- Respond promptly and professionally to guest inquiries and requests.
- Provide directions and local area information when appropriate.
- Deliver service with a positive, courteous, and professional attitude.
- Anticipate guest needs and offer assistance proactively.
Safety & Compliance
- Follow all traffic regulations and company driving policies.
- Maintain valid licenses and required certifications.
- Ensure guest safety during transportation activities.
- Adhere to company policies, health and safety standards, and operational procedures.
What We Need From You
- High school diploma or equivalent preferred.
- Previous experience as a driver within a hotel, hospitality, or luxury service environment preferred.
- Experience supporting guest services or Bell operations is an advantage.
- Valid UAE driving license (light vehicle automatic & manual) with a clean driving record.
- Good knowledge of Dubai roads, landmarks, and transportation routes.
- GCC/Dubai experience is a plus.
- Strong customer service mindset.
- Professional appearance and communication skills.
- Safe and responsible driving habits.
- Positive and welcoming attitude.
- Ability to work independently and as part of a team.
- Reliable, organized, and proactive approach to work.
What You Can Expect from Us
- Competitive salary.
- Full uniform.
- Generous room discounts.
- World class training programs.
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