Hotel Cleanliness Supervisor
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is hiring a Hotel Cleanliness Supervisor to inspect guest rooms and public areas, manage housekeeping activities, and assist with team supervision. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards
- Run sold room reports, verify room status, and prioritize room cleaning
- Assist Housekeeping management in daily activities
- Act as liaison between Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms
- Assist in hiring, training, scheduling, and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to lift and carry objects up to 55 pounds
- Ability to stand, walk, kneel, or sit for extended periods
Full Job Posting
Position Summary
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes in room assignments
- Communicate issues to next shift
- Complete required paperwork
Preferred Qualification
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 1 year of related work experience
- Supervisory Experience: At least 1 year of supervisory experience
- License or Certification: None
Additional Requirements
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Speak with others using clear and professional language
- Develop and maintain positive working relationships
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds
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