Hostess, The Bay
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Key skills for this role
Key Skills for This Role
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As Front Office Agent we expect from you
High School qualification or equivalent is preferred.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
Ability to understand guest needs and to deliver superior customer service.
Ability to work long hours with a strong focus on operational excellence.
Familiar with Table Management System procedures is preferred.
Knowledge of bar service procedures and standards is preferred.
Ability to understand the flow of service and handle multiple tasks effectively is preferred.
Ability to handle telephone calls and written correspondence properly.
Basic computer skills including MS Office.
Ability to understand effective approaches of communication with different individuals.
Able to communicate clearly with peers and superiors.
Very good verbal and written communication skills in English.
Verbal and written communication skills in Arabic or Russian are preferred.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
A competitive salary and benefits packages
About Mandarin Oriental Hotel Group
Global luxury hotel and resort management and operations.
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