Hostess
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Key skills for this role
About the Role
IHG Hotels & Resorts is seeking a professional Hostess to greet guests, manage reservations, and support restaurant operations in Riyadh. The role requires strong communication skills in Arabic and English, a professional appearance, and the ability to multitask in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Greet all guests warmly and professionally upon arrival
- Escort guests to their tables and present menus
- Maintain an organized seating chart and manage table rotation
- Assist guests with inquiries about the menu, restaurant offerings, and hotel information
- Handle guest concerns or complaints politely and escalate when necessary
- Answer phone calls and manage restaurant reservations using the designated system
- Confirm bookings, handle special requests, and coordinate with the service team
- Monitor waitlists and update guests with accurate waiting times
- Communicate effectively with servers, kitchen staff, and management
- Maintain cleanliness and organization of the hostess desk and entrance area
- Prepare and update menus, reservation lists, and table plans
- Follow all health, safety, and hygiene standards
Requirements
- Saudi National (required)
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication skills in Arabic and English
- Professional appearance and excellent interpersonal skills
- Ability to multitask and remain composed in a fast paced environment
- Familiarity with reservation systems is a plus
Full Job Posting
Key Responsibilities
- Greet all guests warmly and professionally upon arrival.
- Escort guests to their tables and present menus.
- Maintain an organized seating chart and manage table rotation to support service efficiency.
- Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.
- Handle guest concerns or complaints politely and escalate when necessary.
- Answer phone calls and manage restaurant reservations using the designated system.
- Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.
- Monitor waitlists and update guests with accurate waiting times.
- Communicate effectively with servers, kitchen staff, and management to optimize seating flow.
- Maintain cleanliness and organization of the hostess desk and entrance area.
- Prepare and update menus, reservation lists, and table plans as required.
- Follow all health, safety, and hygiene standards.
Qualifications & Skills
- Saudi National (required).
- High school diploma or equivalent.
- Previous experience in a hospitality or customer service role preferred.
- Strong communication skills in Arabic and English.
- Professional appearance and excellent interpersonal skills.
- Ability to multitask and remain composed in a fast paced environment.
- Familiarity with reservation systems is a plus.
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