Hostess - Hospitality - United Arab Emirates
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Key skills for this role
About the Role
Aspire Global Human Resources is seeking a Hostess for luxury hospitality venues in Dubai. The role involves welcoming guests, managing reservations, coordinating seating, and ensuring smooth front-of-house operations.
Key Skills for This Role
Responsibilities
- Greet guests warmly upon arrival and escort them to tables
- Handle bookings, maintain reservation systems, and manage waiting lists
- Assign tables based on guest preferences and operational flow
- Address guest inquiries and provide menu or venue information
- Coordinate with waitstaff, management, and kitchen teams
- Maintain cleanliness and organization of entrance and reception area
- Manage guest concerns professionally and escalate issues
- Promote special events, menu highlights, or offers
- Follow all venue policies, health guidelines, and safety procedures
Requirements
- High school diploma or equivalent; hospitality training is an advantage
- 1 3 years in hospitality, customer service, or front of house roles
- Strong communication and interpersonal abilities
- Professional appearance and positive attitude
- Ability to multitask in fast paced environments
- Basic computer skills and familiarity with reservation systems
- Fluency in English; Arabic or other languages is a plus
Full Job Posting
Position Overview
- A Hostess plays a key role in creating an exceptional guest experience within restaurants, hotels, lounges, and luxury hospitality venues.
- Responsible for welcoming guests, managing reservations, coordinating seating, and ensuring smooth front of house operations.
- Requires excellent communication skills, a warm personality, and the ability to maintain a professional, polished presence.
Key Responsibilities
- Guest Reception — Greet guests warmly upon arrival, provide a positive first impression, and escort them to their tables or designated areas.
- Reservation Management — Handle bookings, maintain reservation systems, and manage waiting lists efficiently.
- Seating Coordination — Assign tables based on guest preferences, operational flow, and server availability.
- Customer Service — Address guest inquiries, provide menu or venue information, and ensure guests feel attended to throughout their visit.
- Communication with Staff — Coordinate with waitstaff, management, and kitchen teams to ensure smooth service.
- Venue Presentation — Maintain cleanliness and organization of the entrance, reception desk, and guest waiting areas.
- Complaint Handling — Manage guest concerns professionally and escalate issues to supervisors when needed.
- Upselling & Promotion — Promote special events, menu highlights, or offers when appropriate.
- Compliance & Safety — Follow all venue policies, health guidelines, and safety procedures.
Qualifications
- Education: High school diploma or equivalent; hospitality training is an advantage.
- Experience: 1–3 years in hospitality, customer service, or front of house roles.
- Skills: Strong communication and interpersonal abilities; professional appearance and positive attitude; ability to multitask in fast paced environments; basic computer skills and familiarity with reservation systems.
- Personal Attributes: Polished grooming and presentation; friendly, confident, and service oriented; calm under pressure with strong problem solving skills.
- Languages: Fluency in English; Arabic or other languages is a plus.
Working Conditions
- Based in hospitality venues such as restaurants, hotels, lounges, or resorts.
- Shift based schedule, including evenings, weekends, and holidays.
- Standing for extended periods and constant interaction with guests.
- Fast paced environment requiring high energy and attentiveness.
- Uniform and grooming standards must be maintained at all times.
Compensation
- Pay: AED 8,000.00 AED 10,000.00 per month
Work Location
- In person
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