Hostess / Guest Experience Assistant
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Key skills for this role
About the Role
Affiniax Partners is recruiting a Hostess / Guest Experience Assistant for a leading F&B company in Downtown Dubai. The role involves managing guest arrivals, reservations, and seating, while also providing bar and floor support.
Key Skills for This Role
Responsibilities
- Welcome guests warmly upon arrival and escort them to their table, lounge seating, or bar area
- Manage reservations, walk ins, and waiting lists while providing accurate wait time information
- Maintain an organised seating plan to maximise guest comfort, service efficiency, and venue capacity
- Answer telephone calls, reservation enquiries, WhatsApp messages, and general guest requests professionally
- Coordinate closely with management, bartenders, and service staff to ensure smooth operations
- Monitor the entrance, reception area, and guest waiting spaces to ensure cleanliness and organisation
- Assist with POS transactions, guest information updates, reservations, and administrative duties
- Resolve guest enquiries and concerns professionally, referring complex matters to management
- Provide knowledgeable information about the venue, menu offerings, whisky experiences, events, promotions, and membership opportunities
- Manage guest lists and check in procedures for private functions, launch events, and themed evenings
- Verify guest eligibility and support venue policies relating to age verification and responsible alcohol service
- Assist in maintaining the venue’s dress code and admission standards
Requirements
- Previous experience in hospitality, luxury retail, premium food and beverage, hotels, lounges, bars, or similar customer facing environments
- Excellent communication and interpersonal skills
- Professional appearance with strong personal presentation standards
- Friendly, confident, and approachable personality
- Ability to remain calm, organised, and professional in a busy environment
- Strong multitasking and time management abilities
- Fluent spoken and written English required
- Must meet all legal requirements to work in licensed hospitality venues within the United Arab Emirates
Full Job Posting
Position Overview
- We are recruiting for a leading F&B company based in Downtown Dubai. The Hostess / Guest Experience Assistant is responsible for creating an exceptional first impression for every guest visiting the restaurant.
Key Responsibilities
- Welcome guests warmly upon arrival and escort them to their table, lounge seating, or bar area.
- Manage reservations, walk ins, and waiting lists while providing accurate wait time information.
- Maintain an organised seating plan to maximise guest comfort, service efficiency, and venue capacity.
- Answer telephone calls, reservation enquiries, WhatsApp messages, and general guest requests professionally.
- Coordinate closely with management, bartenders, and service staff to ensure smooth operations and excellent guest experiences.
- Monitor the entrance, reception area, and guest waiting spaces to ensure they remain clean, organised, and presentation ready.
- Assist with POS transactions, guest information updates, reservations, and administrative duties as required.
- Resolve guest enquiries and concerns professionally, referring complex matters to management when appropriate.
- Provide knowledgeable information about the venue, menu offerings, whisky experiences, events, promotions, and membership opportunities.
- Manage guest lists and check in procedures for private functions, launch events, and themed evenings.
- Verify guest eligibility and support venue policies relating to age verification and responsible alcohol service.
- Assist in maintaining the venue’s dress code and admission standards in a professional and courteous manner.
Qualifications & Experience
- Previous experience in hospitality, luxury retail, premium food and beverage, hotels, lounges, bars, or similar customer facing environments.
- Experience in both guest reception and hospitality service is advantageous.
- Excellent communication and interpersonal skills.
- Professional appearance with strong personal presentation standards.
- Friendly, confident, and approachable personality with a natural ability to engage guests.
- Ability to remain calm, organised, and professional in a busy environment.
- Strong multitasking and time management abilities.
- Experience using reservation, booking, or POS systems is advantageous.
- Basic knowledge of food and beverage service is preferred.
- Fluent spoken and written English required; additional languages are advantageous.
- Must meet all legal requirements to work in licensed hospitality venues within the United Arab Emirates.
Compensation
- Pay: AED5,000.00 AED6,000.00 per month
Work Location
- In person
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