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Hostess

FIVE Hotels and Resorts
Dubai, UAE
Full Time
Entry
Onsite
AED 1,800/month / month
2 weeks ago
Guest ServiceCommunicationLeadershipOrganizational SkillsUpsellingBilling and Payments
Free

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Key skills for this role

Guest ServiceCommunicationLeadership
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The Candidate

  • A Driven Self Starter with Excellent Communication, Leadership and Organisational Skills.
  • An Astute Creative and Critical Thinker, able to Conceptualise and Implement Innovative Solutions in a Fast Paced Environment.
  • Outgoing and Approachable Nature enables Seamless Connection with other 'FIVERs' and key Stakeholders.

Compensation

  • A fixed monthly salary of AED 1,800 offered as part of this exciting career opportunity.

What We're Looking For

  • Previous experience of 1 2 years in a Luxury Hotel environment as a Hostess.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  • Professional, Insta Worthy Appearance, always adhering to FIVE's Grooming Standards.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • A Proactive Nature, coupled with a meticulous Eye for Detail.
  • Excellent communication and interpersonal skills.
  • Finds creative solutions and take ownership of all duties and tasks assigned.
  • Skills in Improving Customer Satisfaction and Driving Profitability.
  • 'FIVE Styled' Visionary thinking.
  • Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  • A hands on attitude, fuelled by a 'Can Do!' Spirit.

Key Responsibilities

  • Greets Guests upon Arrival with a Warm 'FIVE Styled' Welcome.
  • Leads and coordinates FIVE's acclaimed Front of House Operations.
  • Assists Guests in finding Suitable Seating Arrangements based on their preferences.
  • Manages Waitlists during peak times and provides Accurate Wait Time estimates.
  • Proactively acknowledges and Remembers Guest Preferences.
  • Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings.
  • Efficiently Processes Billing and Payments while adhering to FIVE's industry leading Control Procedures.
  • Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
  • Collaborates with Fellow 'FIVERs' to maximise Guest Satisfaction.
  • Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests.
  • Demonstrates an Unwavering Commitment to upholding FIVE's First in Class Standards.
  • Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.

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