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Hostess

Rixos Hotels
Abu Dhabi, UAE
Full Time
Entry
Onsite
2 days ago
Customer ServiceTelephone EtiquetteReservation ManagementMultitaskingAttention to Detail
Free

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Key skills for this role

Customer ServiceTelephone EtiquetteReservation Management
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Company Description

  • Accor is a worldwide leader in hospitality, offering diverse brands and opportunities for growth.
  • Rixos Premium Saadiyat Island is a luxury resort on Saadiyat Island, Abu Dhabi.

Job Description

  • Answer telephone calls within three rings using proper salutations and professional telephone etiquette.
  • Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards.
  • Communicate reservation and cancellation changes to management promptly.
  • Greet guests warmly at the restaurant entrance and seat them according to the floor plan.
  • Review the reservation book, pre assign designated tables, and follow up on special guest requests.
  • Maintain a clean, organized, and fully stocked hostess stand with menus and check folders.
  • Present menus to guests and ensure they are satisfied with their assigned table.
  • Maintain positive guest relations at all times and address concerns with empathy.
  • Demonstrate knowledge of restaurant services, amenities, and activities.
  • Monitor assignments to ensure compliance with departmental standards.
  • Multitask effectively during peak service periods.

Qualifications

  • Cooperate and comply with OSH instructions and safe working procedures.
  • Take reasonable care for health and safety of self and others.
  • Report near misses, hazards, unsafe conditions or acts.
  • Use appropriate PPE and safety systems.
  • Be familiar with emergency and evacuation procedures.
  • Attend OSH training as required.

What’s in it for you

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through Corporate Social Responsibility activities.

Additional Information

  • Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience.
  • At Accor, we are Heartists, delivering heartfelt hospitality.

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