Helpdesk Analys

Solar PV Experts - Middle East

Abu Dhabi, UAE

Part-time

Entry

Onsite

Discovered 2 weeks ago

Technical supportHelp desk supportTroubleshootingDesktop computers and peripheral devicesCustomer supportTicketing systems

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

Technical supportHelp desk supportTroubleshooting

Provide front-line technical and customer support for ZippiAi’s AI platform and related services.

Support users with desktop environments, hardware and software issues, and product integrations.

Respond to support tickets, diagnose technical issues, and assist users with troubleshooting.
Document incidents, track resolutions, and escalate complex issues to higher-level technical teams.
Guide users through step-by-step solutions and maintain accurate help desk system records.
Contribute to knowledge base articles and support documentation.
Collaborate with product and engineering teams to relay user feedback and improve service quality.

Strong technical support and help desk support skills are required.
Proficiency troubleshooting desktop computers and peripheral devices is required.
Strong customer support, communication, empathy, and timely resolution skills are required.
Familiarity with ticketing systems, incident management tools, and basic networking is beneficial.
Relevant IT education or certifications are an advantage.
Prior help desk or technical support experience is preferred, particularly in SaaS, AI, or product-focused environments.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career