bamboohr
Help Desk Technician (Level 1)
Integra Testing Services
Mentor, USA
Full-time
Entry · 1+ years experience
Hybrid
USD 55000-65000 yearly / year
Discovered Today
Microsoft 365AzureWindows 10Entra ID (Azure AD)Active DirectoryITSM
Free
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Microsoft 365AzureWindows 10
Role Overview
We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment.
This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.
The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting.
You will support users remotely across multiple sites and provide in-person support on site.
Key Skills for This Role
Microsoft 365AzureWindows 10Entra ID (Azure AD)Active DirectoryITSM
Full Job Posting
Position Summary
We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment.
This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.
The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting.
You will support users remotely across multiple sites and provide in-person support on site.
End-User And Desktop Support
- Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
- Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
- Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
- Assist with basic workstation setup, software installation, and device configuration
- Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes
Identity And Access Support
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