Help Desk Support Specialist

Department Overview:

Anticipated Start Date:

Anticipated End Date (If Applicable):

Remote Work Eligibility Detail:

Partially Remote

Anticipated Hours Per Week:

Schedule:

Salary/Wage Range/Lump Sum:

Number of Positions:

Qualifications:

Knowledge, Skills & Abilities :

As a Help Desk Support Specialist, you will gain experience with the skills listed below. Prior experience with these skills is desired but not required. - Customer service, interpersonal, and communication skills - Troubleshooting software/hardware, user accounts, internet connectivity, and much more - Teamwork and collaboration with other student employees and full-time staff

Position Summary/Job Duties:

Position Summary This is an entry-level, student position in providing excellent customer service and technical support to University of Wisconsin students, faculty, staff, and other affiliates. As a Help Desk Agent, you will work on a diverse team of students of all majors who have a passion for providing great customer service and learning new skills. Duties Provide exemplary customer service to users on and off campus via phone, chat, and email Assist customers with software and tools including (but not limited to): - NetID and DUO Accounts - Learning Software - Collaboration Software - ... and more! Collaborate with DoIT Staff to resolve customer inquiries and ensure case resolution Job Perks - Flexible scheduling; the DoIT Help Desk is open 7AM - 11PM during the academic year, so we regularly schedule around class schedules and accommodate any conflicts students may have. - Learn customer service, technical skills, and teamwork to impress post-graduation employers. - Opportunity to engage in professional development by participating in future candidate interviews, delivering community presentations on behalf of DoIT, and specializing in one of many Student Leadership Positions. - Great starting pay at $15.00/hour with the opportunity of a raise to $15.25/hour after your first month working. Additional training and promotions are available with increased pay. - Be part of an amazing community of coworkers and make new friends! Hiring Timeline: Application Close: Wednesday, Sept 30 2026 Interviews: Will be held in person on Monday, October 5th (6:00 - 8:00pm) OR Tuesday, October 6th (6:00 - 8:00pm) In-Person New Hire Training (mandatory): October 24th & 25th (9:00am - 5:00pm) As a Support Specialist at the DoIT Help Desk, you can expect to learn new skills relating to communication, customer service, collaboration, and technology.

Physical Demands:

N/A

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/