Help Desk Engineer
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Key skills for this role
About the Role
Key Responsibilities: Receive, log, and track tickets (ITSM / ticketing system). Troubleshoot hardware, software, printers, email, network basics. Support user onboarding/offboarding (accounts, access, devices).
Key Skills for This Role
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Key Responsibilities
- Receive, log, and track tickets (ITSM / ticketing system).
- Troubleshoot hardware, software, printers, email, network basics.
- Support user onboarding/offboarding (accounts, access, devices).
- Escalate complex cases with clear evidence and replication steps.
- Maintain knowledge base articles and standard troubleshooting guides.
- Support meeting rooms and basic IT operations when required.
- Follow SLAs and provide professional updates to users.
Key Requirements And Skills
- 2+ years in IT support/help desk.
- Good Windows support, MS Office/Teams, basic networking.
- Experience with ticketing tools and SLA-based support.
- Customer-service attitude and calm communication.
- Basic troubleshooting mindset and documentation discipline.
- Arabic is a plus; good English for tickets and coordination.
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