Head Waiter/Waitress
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Key skills for this role
About the Role
Lion in the Sun Dubai, a Mediterranean-inspired restaurant at Mandarin Oriental Downtown, is hiring a Head Waiter. The role involves managing floor operations, overseeing waitstaff, and delivering impeccable fine dining service.
Key Skills for This Role
Responsibilities
- Engage with guests in a professional, courteous, and attentive manner, ensuring their needs are anticipated and met with precision.
- Maintain and enforce high standards of service from seating to departure.
- Coordinate with kitchen, bar, and management teams to ensure seamless service and timely delivery.
- Monitor presentation and quality of dishes and beverages served.
- Handle guest complaints or issues with tact and professionalism.
- Maintain cleanliness and organization of the dining area.
- Provide feedback and reports to management regarding guest feedback, staff performance, and operational issues.
Requirements
- Minimum of 3 years of experience in a senior waiter or head waiter role within a high end, luxury restaurant or hotel.
- Strong interpersonal skills with a natural ability to connect with and anticipate the needs of high profile guests.
- Meticulous attention to detail in every aspect of service.
- Extensive knowledge of fine dining, international cuisine, and premium beverages.
- Excellent verbal communication skills in English; knowledge of additional languages is an asset.
- Impeccable personal presentation and grooming standards.
- Ability to work evenings, weekends, and holidays as required by the business.
Full Job Posting
Job Description
- As the Head Waiter at Lion In The Sun Dubai, you will be at the forefront of our service team, responsible for delivering an impeccable dining experience that exceeds the expectations of our elite clientele.
- You will manage daily operations on the floor, oversee a team of waitstaff, and ensure that the highest standards of service are maintained at all times.
Key Responsibilities
- Engage with guests in a professional, courteous, and attentive manner, ensuring their needs are anticipated and met with precision.
- Maintain and enforce high standards of service, from the moment guests are seated until they depart.
- Coordinate with the kitchen, bar, and management teams to ensure seamless service, timely delivery of orders, and prompt resolution of any issues.
- Monitor the presentation and quality of dishes and beverages served.
- Handle any guest complaints or issues with tact and professionalism.
- Maintain cleanliness and organization of the dining area, including setting and clearing tables, polishing glassware, and resetting tables.
- Provide feedback and reports to the management team regarding guest feedback, staff performance, and any operational issues.
Qualifications
- A minimum of 3 years of experience in a senior waiter or head waiter role within a high end, luxury restaurant or hotel.
- Strong interpersonal skills with a natural ability to connect with and anticipate the needs of high profile guests.
- Meticulous attention to detail in every aspect of service.
- Extensive knowledge of fine dining, international cuisine, and premium beverages.
- Excellent verbal communication skills in English; knowledge of additional languages is an asset.
- Impeccable personal presentation and grooming standards.
- Ability to work evenings, weekends, and holidays as required by the business.
Benefits
- Competitive salary and benefits package.
- Opportunity to work in one of Dubai’s most prestigious dining establishments.
- Career advancement opportunities within the Billionaire brand.
- Dynamic and luxurious work environment.
- Employee discounts on dining and entertainment services.
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