Head Waiter / Head Waitress
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Key skills for this role
About the Role
Rose Rayhaan by Rotana is seeking a dynamic Head Waiter/Head Waitress to provide professional service and ensure memorable dining experiences. The role requires a diploma/degree in hospitality, up to two years of similar experience, fluency in English, and familiarity with Micros.
Key Skills for This Role
Responsibilities
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Conduct regular training sessions with the assigned team in line with the departmental SOPs
- Monitor duty schedules for the respective team
- Ensure the proper appearance and grooming of assigned employees
- Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
- Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well being
- Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
Requirements
- Diploma/degree in hospitality field
- Maximum of two years experience in a similar role
- Fluency in both written and spoken English
- Familiarity with Micros is desirable
- Previous experiences in leadership and supervisory roles are a plus
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
- As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience.
Key Responsibilities
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s
- Monitor duty schedules for the respective team
- Ensure the proper appearance and grooming of assigned employees
- Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
- Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well being
- Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role.
- You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
- Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies
- The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
- You are a hands on and proactive person with a charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi cultural team and guests alike.
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
Education
- Hospitality Management or Equivalent
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