Captain
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Key skills for this role
About the Role
Rose Rayhaan by Rotana is seeking a dynamic Food & Beverage Captain to provide professional and customer-focused service. The role involves supervising service teams, managing supplies, and upselling to enhance guest experiences.
Key Skills for This Role
Responsibilities
- Perform all necessary tasks to service food & beverage according to hotel standards
- Acquire in depth knowledge of food & beverage menu to assist and advise guests
- Practice good customer relations and attend to complaints and queries
- Ensure the outlet is set up for service and supervise smooth operation
- Direct and supervise service team to ensure duties are performed per standards
- Ensure colleagues have received adequate training
- Plan and control supplies, maintain beverage stock records
- Minimize wastage, breakage, and spoilage
- Use upselling techniques to exceed guest expectations and increase revenue
Requirements
- Diploma/degree in hospitality field
- Maximum two years experience in a similar role
- Good knowledge of written and spoken English
- Familiarity with Micros
- Previous experience in minor leadership/supervisory roles
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
- As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Key Responsibilities
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the Outlet is set up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Ensure that all colleagues have received adequate training to perform their duties
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques by exceeding guest expectations and to increase revenue
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role.
- You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable.
- Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike.
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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