Head Waiter / Head Server
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Key skills for this role
About the Role
About The Role We are looking for an experienced and customer-focused Head Waiter to lead our front-of-house service team. The Head Waiter will ensure excellent guest service, s.
Key Skills for This Role
Responsibilities
- Supervise and coordinate daily front of house service operations
- Lead, train, and motivate wait staff to deliver exceptional customer service
- Greet guests, manage table assignments, and handle special requests
- Ensure service standards, cleanliness, and presentation are consistently met
- Take customer orders and serve food and beverages when required
- Handle guest complaints professionally and escalate issues when necessary
- Coordinate closely with kitchen and management to ensure smooth operations
- Monitor staff attendance, grooming, and performance during shifts
- Assist in opening and closing duties, including cash handling and reports
- Ensure compliance with company policies, hygiene, and safety standards
Requirements
- Proven experience as a Head Waiter, Senior Waiter, or similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Customer oriented with a positive and professional attitude
- Ability to work under pressure in a fast paced environment
- Knowledge of food, beverages, and service etiquette
- Flexibility to work shifts, weekends, and holidays
- Fluency in English
- UAE F&B experience: 2 years (Required)
Full Job Posting
About The Role
- We are looking for an experienced and customer focused Head Waiter to lead our front of house service team.
- The Head Waiter will ensure excellent guest service, supervise wait staff, and maintain high service standards at all times.
- This role requires strong leadership, attention to detail, and a passion for hospitality.
Key Responsibilities
- Supervise and coordinate daily front of house service operations
- Lead, train, and motivate wait staff to deliver exceptional customer service
- Greet guests, manage table assignments, and handle special requests
- Ensure service standards, cleanliness, and presentation are consistently met
- Take customer orders and serve food and beverages when required
- Handle guest complaints professionally and escalate issues when necessary
- Coordinate closely with kitchen and management to ensure smooth operations
- Monitor staff attendance, grooming, and performance during shifts
- Assist in opening and closing duties, including cash handling and reports
- Ensure compliance with company policies, hygiene, and safety standards
Qualifications
- Proven experience as a Head Waiter, Senior Waiter, or similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Customer oriented with a positive and professional attitude
- Ability to work under pressure in a fast paced environment
- Knowledge of food, beverages, and service etiquette
- Flexible to work shifts, weekends, and holidays
- Fluency in English (additional languages are an advantage)
Preferred Skills
- Experience in café or fine dining environments
- Basic knowledge of POS systems
- Strong problem solving and decision making skills
Job Details
- Job Type: Full time
- Pay: Based on Experience
- Experience: UAE F&B: 2 years (Required)
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