Head,Treasury & Global Markets and Wealth Mgmt Operations.Treasury Operation Centre.Operations Group - UAEN Only
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Key skills for this role
About the Role
Mashreq seeks a senior leader to oversee Treasury & Global Markets and Wealth Management Operations, ensuring service delivery, operational resilience, and regulatory compliance. The role requires 20+ years of experience in banking operations, transformation, and risk management.
Key Skills for This Role
Responsibilities
- Own overall operational performance, service quality, and customer outcomes across the division
- Ensure delivery against agreed service levels, turnaround times, and quality standards
- Proactively enable the operationalisation of new products and services
- Maintain operational resilience, stability, and continuity across all activities and geographies
- Ensure adherence to approved policies, procedures, and operating standards
- Define, implement, and continuously evolve the division’s operating model in line with enterprise strategy
- Drive standardisation, simplification, and consistency of processes across teams and locations
- Lead and sponsor transformation initiatives to dramatically increase efficiency, effectiveness, and customer experience
- Drive automation, digitisation, and straight through processing, ensuring sustainable adoption at scale
- Own operating budgets, transformation investments, and cost management for the division
- Hold senior accountability for operational risk management, control effectiveness, and audit outcomes
- Build strong partnerships with Business, Customer Experience, Technology, Risk, Compliance, and other key stakeholders
Requirements
- Senior leadership experience in banking or financial services operations
- Expert knowledge of Treasury, Capital Markets & Investment/Wealth Management: FX, MM, Derivatives, Capital Markets, Bonds, Equities, Mutual Funds, Structured and Islamic products across the full trade lifecycle
- End to end understanding of deal processing, settlement, corporate actions, accounting, P&L, limit monitoring, Nostro management and dealing room controls
- Strong grasp of valuation techniques, margining, hedge accounting, IFRS 9 and exposure management
- Knowledge of payment systems, clearing mechanisms and UAE/international exchanges (DFM, ADX, DGCX, DIFX)
- Experience with Treasury & Wealth Management back office platforms
- Experience of 20+ years is highly preferred
- Strong understanding of end to end operating models, control frameworks, and regulatory environments
- Proven experience leading high impact transformation, automation, and change initiatives
- Sound commercial, financial, and risk management judgement
- Experience leading large, geographically distributed teams
- Strong executive communication, stakeholder management, and decision making capability
Full Job Posting
Job Purpose
- Provide senior leadership and end to end accountability for Treasury & Global Markets (TGM) and Wealth Management Operations (WMO), ensuring consistent service delivery, operational resilience, regulatory compliance, risk management, cost efficiency, accelerated automation and continuous improvement
Key Results Area
- End to End Operations Accountability: Own overall operational performance, service quality, and customer outcomes across the division.
- Ensure delivery against agreed service levels, turnaround times, and quality standards.
- Proactively enable the operationalisation of new products and services.
- Maintain operational resilience, stability, and continuity across all activities and geographies.
- Ensure adherence to approved policies, procedures, and operating standards.
- Operating Model Ownership: Define, implement, and continuously evolve the division’s operating model in line with enterprise strategy.
- Drive standardisation, simplification, and consistency of processes across teams and locations.
- Ensure clear role clarity, accountability, and handoffs across end to end processes.
- Enable scalable growth through robust and well governed operational structures.
- Transformation, Technology & Automation Enablement: Lead and sponsor transformation initiatives to dramatically increase efficiency, effectiveness, and customer experience.
- Drive automation, digitisation, and straight through processing, ensuring sustainable adoption at scale.
- Govern the prioritisation, design, and execution of change initiatives across both legacy and new platforms.
Knowledge, Skills And Experience
- Senior leadership experience in banking or financial services operations.
- Direct experience of following is considered essential for the role: Treasury, Capital Markets & Investment/Wealth Management: Expert knowledge of FX, MM, Derivatives, Capital Markets, Bonds, Equities, Mutual Funds, Structured and Islamic products across the full trade lifecycle.
- Operations & Controls: End‑to‑end understanding of deal processing, settlement, corporate actions, accounting, P&L, limit monitoring, Nostro management and dealing room controls.
- Derivatives & Valuation: Strong grasp of valuation techniques, margining, hedge accounting, IFRS 9 and exposure management.
- Payments & Market Infrastructure: Knowledge of payment systems, clearing mechanisms and UAE/international exchanges (DFM, ADX, DGCX, DIFX).
- Systems: Treasury & Wealth Management back office platforms.
- Experience of 20+ years is highly preferred for the role.
- Strong understanding of end to end operating models, control frameworks, and regulatory environments.
- Proven experience leading high impact transformation, automation, and change initiatives.
- Sound commercial, financial, and risk management judgement.
- Experience leading large, geographically distributed teams.
- Strong executive communication, stakeholder management, and decision making capability.
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