Head of Wallet
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Key skills for this role
About the Role
Manage crypto wallet operations, ensure compliance, optimize processes, collaborate cross-functionally, and drive business growth with strong problem-solving skills.
Key Skills for This Role
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Responsibilities
- Wallet Management: Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
- Oversee daily operations of exchange wallets, including deposits, withdrawals.
- Monitor blockchain transactions to ensure timely processing and resolve delays or failures
- Maintain operational uptime of exchange wallets
- Coordinate and complete network upgrades, token events and testing with no issues
Risk Mitigation & Compliance
- Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
- Continuously review existing risk and controls to prevent potential future impact to the firm or users
Process Optimization
- Review internal processes and simplify or automate processes to enhance efficiency and users experience
- Analyze competitor product and industry trends to identify potential product/process enhancements
Cross-Functional & External Collaboration
- Work with Customer Support to resolve wallet-related user inquiries
- Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
- Communicate and collaborate with regulators, auditors and external parties
Business Growth
- Drive the CEX business growth strategy and develop/integrate new products to increase market share
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