Head of Technical & Venue Operations
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Key skills for this role
About the Role
A major cultural and entertainment destination in Jeddah seeks a Head of Technical & Venue Operations to ensure technical integrity, operational readiness, and asset reliability. The role requires 12+ years in venue and major-event operations, including overlay, MOC, and crowd/zone management.
Key Skills for This Role
Responsibilities
- Own venue operational readiness: overlay, setup, zoning, seating and mode transition delivery in coordination with Programming & Activation.
- Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client approved vendors and specialist staffing tiers.
- Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.
- Run the Main Operations Centre and real time incident tracking during events and Festival Mode.
- Lead crowd and zone management, capacity modelling and venue safety operations with the Head of Operations & Guest Experience.
- Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).
- Deliver pre event readiness checks, on site standby and silent maintenance protocols during performances.
- Ensure compliance with technical standards, statutory requirements and operational procedures.
- Monitor asset performance and lifecycle planning in coordination with FM partners.
Requirements
- 12+ years in venue and major event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.
- Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.
- Strong FM / AVL vendor coordination, CAFM and asset management familiarity.
- Contract and supplier management expertise.
- Technical or operations qualification.
- Multilingual an advantage.
Full Job Posting
About the Opportunity
- This role is based at a major new cultural and entertainment destination in Saudi Arabia Jeddah — a landmark venue anchored by cinema and complemented by year round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district.
- The Venue is run by a dedicated Operating Company under a single prime accountability model.
- Operations alternate between Normal Mode and Festival Mode.
Location & Travel
- Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.
Position Summary
- Reports to: Executive Director
- Direct reports: Venue operations & readiness team, Event overlay & setup, Main Operations Centre (MOC), FM & AVL subcontractor coordination, CAFM / asset interface
- Operating model area: Layer 2 — Technical Operations & FM, with venue & event operational readiness
- Role Purpose: Accountable for the technical integrity, operational readiness and asset reliability of the Venue — building systems, FM and AVL delivered through approved partners, plus venue and event operations and the Main Operations Centre — across all operating modes, ensuring safe, compliant an
Key Responsibilities
- Own venue operational readiness: overlay, setup, zoning, seating and mode transition delivery in coordination with Programming & Activation.
- Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client approved vendors and specialist staffing tiers.
- Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.
- Run the Main Operations Centre and real time incident tracking during events and Festival Mode.
- Lead crowd and zone management, capacity modelling and venue safety operations with the Head of Operations & Guest Experience.
- Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).
- Deliver pre event readiness checks, on site standby and silent maintenance protocols during performances.
- Ensure compliance with technical standards, statutory requirements and operational procedures.
- Monitor asset performance and lifecycle planning in coordination with FM partners.
Key Relationships & Interfaces
- Executive Director; Head of Operations & Guest Experience (safety & crowd); Head of Programming & Activation (event delivery).
- Client approved FM & AVL partners and specialist vendors; Group Procurement and IT / Cybersecurity shared services.
- Authorities for permits, safety and technical compliance.
Performance Measures (KPIs)
- Venue readiness and on time mode transitions / overlay delivery
- Critical system uptime and zero Event Mode failures
- FM/AVL SLA performance and asset register accuracy
- Crowd safety performance and supplier / contract compliance
Qualifications & Experience
- 12+ years in venue and major event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.
- Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.
- Strong FM / AVL vendor coordination, CAFM and asset management familiarity.
- Contract and supplier management expertise; technical or operations qualification; multilingual an advantage.
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