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Head of Commercial, Marketing & Partnerships

مجموعة الأصول الثقافية Cultural Assets Group
Jeddah, KSA
Full Time
Director
Onsite
4 days ago
Venue OperationsEvent ManagementFacility ManagementAVL CoordinationCAFMCrowd Management
Free

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Venue OperationsEvent ManagementFacility Management
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Position Summary

  • Reports to Executive Director.
  • Direct reports: Venue operations & readiness team, Event overlay & setup, Main Operations Centre (MOC), FM & AVL subcontractor coordination, CAFM / asset interface.
  • Operating model area: Layer 2 — Technical Operations & FM, with venue & event operational readiness.
  • Role Purpose: Accountable for the technical integrity, operational readiness and asset reliability of the Venue — building systems, FM and AVL delivered through approved partners, plus venue and event operations and the Main Operations Centre — across all operating modes, ensuring safe, compliant an

Key Responsibilities

  • Own venue operational readiness: overlay, setup, zoning, seating and mode transition delivery in coordination with Programming & Activation.
  • Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client approved vendors and specialist staffing tiers.
  • Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.
  • Run the Main Operations Centre and real time incident tracking during events and Festival Mode.
  • Lead crowd and zone management, capacity modelling and venue safety operations with the Head of Operations & Guest Experience.
  • Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).
  • Deliver pre event readiness checks, on site standby and silent maintenance protocols during performances.
  • Ensure compliance with technical standards, statutory requirements and operational procedures.
  • Monitor asset performance and lifecycle planning in coordination with FM partners.

Qualifications & Experience

  • 12+ years in venue and major event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.
  • Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.
  • Strong FM / AVL vendor coordination, CAFM and asset management familiarity.
  • Contract and supplier management expertise; technical or operations qualification; multilingual an advantage.

Performance Measures (KPIs)

  • Venue readiness and on time mode transitions / overlay delivery.
  • Critical system uptime and zero Event Mode failures.
  • FM/AVL SLA performance and asset register accuracy.
  • Crowd safety performance and supplier / contract compliance.

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