Head of Commercial, Marketing & Partnerships
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Key skills for this role
About the Role
Cultural Assets Group seeks a Head of Commercial, Marketing & Partnerships for a major cultural destination in Jeddah. The role involves leading venue operations, FM, AVL, and event readiness.
Key Skills for This Role
Responsibilities
- Own venue operational readiness: overlay, setup, zoning, seating and mode transition delivery in coordination with Programming & Activation
- Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client approved vendors and specialist staffing tiers
- Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner
- Run the Main Operations Centre and real time incident tracking during events and Festival Mode
- Lead crowd and zone management, capacity modelling and venue safety operations with the Head of Operations & Guest Experience
- Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement)
- Deliver pre event readiness checks, on site standby and silent maintenance protocols during performances
- Ensure compliance with technical standards, statutory requirements and operational procedures
- Monitor asset performance and lifecycle planning in coordination with FM partners
Requirements
- 12+ years in venue and major event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management
- Experience within cultural destinations, entertainment venues or major visitor attractions is preferred
- Strong FM / AVL vendor coordination, CAFM and asset management familiarity
- Contract and supplier management expertise
- Technical or operations qualification; multilingual an advantage
Full Job Posting
Position Summary
- Reports to Executive Director.
- Direct reports: Venue operations & readiness team, Event overlay & setup, Main Operations Centre (MOC), FM & AVL subcontractor coordination, CAFM / asset interface.
- Operating model area: Layer 2 — Technical Operations & FM, with venue & event operational readiness.
- Role Purpose: Accountable for the technical integrity, operational readiness and asset reliability of the Venue — building systems, FM and AVL delivered through approved partners, plus venue and event operations and the Main Operations Centre — across all operating modes, ensuring safe, compliant an
Key Responsibilities
- Own venue operational readiness: overlay, setup, zoning, seating and mode transition delivery in coordination with Programming & Activation.
- Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client approved vendors and specialist staffing tiers.
- Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.
- Run the Main Operations Centre and real time incident tracking during events and Festival Mode.
- Lead crowd and zone management, capacity modelling and venue safety operations with the Head of Operations & Guest Experience.
- Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).
- Deliver pre event readiness checks, on site standby and silent maintenance protocols during performances.
- Ensure compliance with technical standards, statutory requirements and operational procedures.
- Monitor asset performance and lifecycle planning in coordination with FM partners.
Qualifications & Experience
- 12+ years in venue and major event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.
- Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.
- Strong FM / AVL vendor coordination, CAFM and asset management familiarity.
- Contract and supplier management expertise; technical or operations qualification; multilingual an advantage.
Performance Measures (KPIs)
- Venue readiness and on time mode transitions / overlay delivery.
- Critical system uptime and zero Event Mode failures.
- FM/AVL SLA performance and asset register accuracy.
- Crowd safety performance and supplier / contract compliance.
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