Head of Reception
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Key skills for this role
About the Role
Warehouse gym is seeking a motivational Head of Reception to lead the front-of-house team in Abu Dhabi. The role involves team leadership, daily operations management, sales initiatives, and ensuring excellent customer service.
Key Skills for This Role
Responsibilities
- Lead, motivate, and develop the reception team to deliver the highest standards of service
- Oversee daily operations including staff management, sales, cash handling, and facility upkeep
- Ensure compliance with health & safety regulations and company policies
- Manage staff rotas, training, and performance appraisals
- Anticipate and respond to member needs, ensuring an excellent customer experience
- Drive sales initiatives and contribute to achieving monthly targets
- Maintain cleanliness, hygiene, and brand standards across the club
Requirements
- Strong leadership skills with a motivational, 'lead by example' approach
- Passionate about fitness, health, and delivering great customer service
- Flexible with working hours and available during peak times
- Excellent communication, organizational, and problem solving skills
- Previous supervisory or management experience (hospitality, fitness, or leisure preferred)
- First Aid certification is an advantage
- Head of Reception: 3 years (Required)
Full Job Posting
About the Role
- We are seeking a motivational and dynamic Head of Reception to lead our front of house team.
- This role requires a hands on leader who can inspire the team, deliver outstanding customer service, and ensure smooth day to day operations of the club.
Key Responsibilities
- Lead, motivate, and develop the reception team to deliver the highest standards of service.
- Oversee daily operations including staff management, sales, cash handling, and facility upkeep.
- Ensure compliance with health & safety regulations and company policies.
- Manage staff rotas, training, and performance appraisals.
- Anticipate and respond to member needs, ensuring an excellent customer experience.
- Drive sales initiatives and contribute to achieving monthly targets.
- Maintain cleanliness, hygiene, and brand standards across the club.
About You
- Strong leadership skills with a motivational, 'lead by example' approach.
- Passionate about fitness, health, and delivering great customer service.
- Flexible with working hours and available during peak times.
- Excellent communication, organizational, and problem solving skills.
- Previous supervisory or management experience (hospitality, fitness, or leisure preferred).
- First Aid certification is an advantage (training can be provided).
What We Offer
- Competitive salary and benefits package.
- Opportunity to grow with a dynamic and expanding fitness brand.
- A positive, energetic, and supportive team culture.
Additional
- Pay: From AED6,000.00 per month
- Experience: Head of Reception: 3 years (Required)
- Location: Abu Dhabi (Required)
- Work Location: In person
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