Head Of Quality & Process Management Section - Emirati
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Key skills for this role
About the Role
A leading government entity is seeking a Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards. The role involves developing quality management frameworks, leading process improvement initiatives, overseeing audits, and managing a team.
Key Skills for This Role
Responsibilities
- Develop and implement quality management frameworks, policies, and procedures
- Ensure compliance with institutional excellence and quality standards
- Lead initiatives to improve and optimize organizational processes
- Oversee the annual operational plan, including KPIs, projects, and budgets
- Oversee internal quality audits across departments
- Manage quality programs and certification requirements
- Contribute to innovation and institutional excellence initiatives
- Lead and manage the quality and process team
Requirements
- Bachelor's degree in Quality Management, Process Improvement, Performance Management or related field
- Minimum 7+ years of relevant experience
- Strong experience in quality frameworks, process improvement, and performance management
- Experience in government or semi government entities is preferred
Full Job Posting
Role Purpose
- To develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.
Key Responsibilities
- Develop and implement quality management frameworks, policies, and procedures.
- Ensure compliance with institutional excellence and quality standards.
- Monitor adherence across all organizational units.
- Lead initiatives to improve and optimize organizational processes.
- Develop methodologies for process standardization and continuous improvement.
- Design and maintain process manuals and service procedures.
- Oversee the annual operational plan, including KPIs, projects, and budgets.
- Monitor departmental performance and provide regular progress reports.
- Identify gaps and implement corrective action plans.
- Oversee internal quality audits across departments.
- Review gap analysis reports and ensure implementation of improvement actions.
- Monitor and assess quality related risks and develop mitigation plans.
Qualifications & Requirements
- Bachelor's degree in Quality Management, Process Improvement, Performance Management or related field.
- Minimum 7+ years of relevant experience.
- Strong experience in quality frameworks, process improvement, and performance management.
Key Competencies
- Strategic thinking
- Leadership and team management
- Strong analytical and problem solving skills
- Process optimization expertise
- Stakeholder management
Preferred Profile
- Experience in government or semi government entities
- Strong exposure to institutional excellence frameworks
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