Head of Operations - B2B Logistics
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Madar is seeking an experienced Head of Operations to lead and oversee B2B logistics operations.
The role focuses on efficient, scalable, and high-quality service delivery across the organization.
The operational journey covers shipment execution, carrier coordination, delivery performance, issue resolution, and continuous improvement.
Key Skills for This Role
Full Job Posting
About the Role
Madar is seeking an experienced Head of Operations to lead and oversee B2B logistics operations.
The role focuses on efficient, scalable, and high-quality service delivery across the organization.
The operational journey covers shipment execution, carrier coordination, delivery performance, issue resolution, and continuous improvement.
Operations and Service Delivery
- Lead end-to-end B2B logistics operations and daily transportation and shipment activities.
- Establish operational processes, policies, and SOPs, and monitor compliance with SLAs and service standards.
- Oversee shipment planning, execution, tracking, delivery performance, delays, cancellations, and exceptions.
- Manage carriers, fleet providers, logistics partners, customers, escalations, complaints, and service issues.
- Improve on-time delivery, fulfillment, service reliability, transportation capacity utilization, and operational cost efficiency.
Technology and Continuous Improvement
- Work with Product and Technology teams to optimize logistics workflows and platform functionality.
- Identify opportunities for automation, digitalization, operational scalability, and data-driven decision-making.
- Support continuous improvement of logistics systems, processes, and operational tools.
Team Leadership and KPIs
- Lead, develop, and manage high-performing operations teams through clear responsibilities, targets, coaching, and development.
- Build accountability, operational excellence, and continuous improvement across the operations function.
- Define and monitor KPIs including on-time delivery, shipment success, fulfillment, SLA compliance, cancellations, issue resolution, carrier performance, customer satisfaction, cost efficiency, productivity, and utilization.
- Prepare operational reports and provide insights and recommendations to senior management.
Strategy and Growth
- Develop operational strategy aligned with business growth objectives and build scalable models for expansion.
- Identify operational risks and develop mitigation plans.
- Support new market, customer, and service launches from an operational perspective.
- Benchmark and improve operational processes and service standards.
Requirements
- A bachelor's degree in logistics, supply chain, business administration, operations management, or a related field is required.
- Five to seven years of experience in operations, logistics, transportation, or supply chain is required.
- Strong B2B logistics and transportation experience, including complex high-volume operations, is required.
- Experience managing carriers, fleet providers, logistics partners, and enterprise customers is required.
- Experience with operational KPIs, SLA management, process improvement, and performance management is required.
- Leadership, problem-solving, communication, stakeholder management, and analytical skills are required.
- Experience with SaaS platforms, digital logistics solutions, or technology-enabled operations is a strong plus.
- Logistics technology, digital platforms, TMS, or transportation management systems knowledge is highly preferred.
- Saudi or GCC logistics market experience is preferred.
- Excellent English is required; Arabic is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Madar Logistics Platform
Head of Sales
Riyadh, KSA
Madar is seeking a Head of Sales to lead its sales function, drive B2B SaaS revenue growth, expand the customer base, and manage strategic accounts. The role owns sales strategy, targets, pipeline, negotiations, forecast
Executive Assistant to the CEO
, KSA
Madar is seeking a highly organized Executive Assistant to provide direct executive and administrative support to the CEO. The role manages schedules, meetings, correspondence, travel, executive documents, follow-up acti
Product Manager
Riyadh, KSA
Madar is seeking a Product Manager to lead the Shipper Experience across its digital logistics platform. The role owns product discovery, roadmap execution, analytics, and stakeholder alignment across shipment booking, c