Head of Operations
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Key skills for this role
About the Role
Ritzy seeks a Head of Operations in Abu Dhabi and Dubai to own operational systems, processes, and people infrastructure. The role involves designing SOPs, managing e-commerce, inventory, and retail leads, and coordinating with commercial teams.
Key Skills for This Role
Responsibilities
- Design, document, and maintain SOPs for all operational functions: order fulfilment, inventory management, customer service, store operations, and staff onboarding
- Directly manage and develop three functions: E commerce & CX Lead, Inventory & Logistics Lead, and Head of Retail
- Manage inventory across different locations
- Run the weekly operations review: attendance, performance against KPIs, escalations, and upcoming operational priorities
- Own all technology and tool decisions for operations: Shopify backend, CRM, HR SaaS, and productivity tools within budget
- Maintain staff scheduling frameworks across all locations and office functions
- Own the performance review cycle for all staff below C suite: quarterly check ins, annual reviews, and written documentation
- Coordinate with the Head of Commercial to ensure operations can execute commercial plans
- Manage employment contracts, visa processes, and MOHRE compliance with PRO support
- Resolve operational escalations that exceed direct report authority and document root cause
- Report to the CEO monthly on team performance, operational health, and capacity for growth
Requirements
- Bachelor's degree (Preferred)
- 8 years of similar experience (Preferred)
- Willingness to travel 50%
- Location: Abu Dhabi (Required)
Full Job Posting
Role Purpose
- To own the operational systems, processes, and people infrastructure that allow Ritzy to scale without breaking. The COO ensures every function runs reliably, the team is accountable, and operations can support tripling the business over 12 months.
Key Responsibilities
- Design, document, and maintain SOPs for all operational functions: order fulfilment, inventory management, customer service, store operations, and staff onboarding
- Directly manage and develop three functions: E commerce & CX Lead, Inventory & Logistics Lead, and Head of Retail
- Manage the inventory across the different locations
- Run the weekly operations review: attendance, performance against KPIs, escalations, and upcoming operational priorities
- Own all technology and tool decisions for operations: Shopify backend, CRM, HR SaaS, and productivity tools — within CFO approved budget
- Maintain staff scheduling frameworks across all locations and office functions
- Own the performance review cycle for all staff below C suite: quarterly check ins, annual reviews, and written documentation
- Coordinate with the Head of Commercial to ensure operations can execute commercial plans: launch readiness, peak period staffing, and gifting campaign fulfilment capacity
- Manage employment contracts, visa processes, and MOHRE compliance with PRO support
- Resolve operational escalations that exceed direct report authority — and document root cause to prevent recurrence
- Report to the CEO monthly on team performance, operational health, and capacity for growth
Pay
- AED10,000.00 AED15,000.00 per month
Education and Experience
- Bachelor's (Preferred)
- Similar: 8 years (Preferred)
Application Questions
- What is your expected Salary?
Location and Travel
- Abu Dhabi (Required)
- Willingness to travel: 50% (Required)
- Work Location: In person
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