Head of Logistics & Field Operations – Dubai
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Key skills for this role
About the Role
Fixsquad is looking for an experienced Head of Logistics & Field Operations to lead and optimize logistics, field service, and operational support in Dubai. The role manages pickup/delivery operations, field technician deployment, inventory movement, and fleet management.
Key Skills for This Role
Responsibilities
- Manage daily pickup and delivery of customer devices, repaired devices, spare parts, and accessories between customers, service points, warehouses, repair centers, and parts suppliers
- Supervise and coordinate bike riders responsible for customer device pickups, deliveries, and inter branch movement
- Plan and coordinate on site technicians and on site service vans, ensuring efficient routing for on site repairs
- Manage Careem and other third party courier partners for collections, deliveries, and urgent logistics
- Oversee movement of spare parts, repair tools, and inventory between warehouses, repair labs, service points, and parts suppliers
- Ensure timely inventory transfers to maintain stock availability across all service locations
- Monitor compliance with Service Level Agreements (SLAs) for pickups, deliveries, on site visits, and repair turnaround times
- Manage company fleet including bikes, vans, drivers, maintenance schedules, fuel usage, insurance, and vehicle utilization
- Track and improve logistics KPIs such as on time pickup rate, on time delivery rate, technician utilization, SLA compliance, delivery cost, and fleet efficiency
Requirements
- Proven experience in logistics, fleet management, or supply chain management
- Experience managing pickup & delivery operations and third party courier services
- Strong planning, scheduling, and team management skills
- Experience with inventory and warehouse operations
- Excellent analytical, problem solving, and communication skills
- Ability to work in a fast paced, service oriented environment
- Proficiency in Microsoft Excel and logistics/operations management systems
Full Job Posting
About Fixsquad
- Fixsquad is one of Dubai's most trusted repair service centers, delivering fast, professional, and high quality repairs.
- We repair a wide range of electronic devices including mobile phones, laptops, tablets, drones, GoPro cameras, speakers, AirPods, Apple Watches, and gaming consoles.
- We have business partnerships with leading brands including Virgin Megastore and AMIT Care.
- Service points are located in major malls across Dubai, including The Dubai Mall, Dubai Hills Mall, and Mall of the Emirates.
Key Responsibilities
- Manage daily pickup and delivery of customer devices, repaired devices, spare parts, and accessories.
- Supervise and coordinate bike riders for customer device pickups, deliveries, and inter branch movement.
- Plan and coordinate on site technicians and on site service vans, ensuring efficient routing.
- Manage Careem and other third party courier partners for collections, deliveries, and urgent logistics.
- Oversee movement of spare parts, repair tools, and inventory between warehouses, repair labs, service points, and parts suppliers.
- Ensure timely inventory transfers to maintain stock availability across all service locations.
- Monitor compliance with SLAs for pickups, deliveries, on site visits, and repair turnaround times.
- Manage company fleet including bikes, vans, drivers, maintenance schedules, fuel usage, insurance, and vehicle utilization.
- Track and improve logistics KPIs such as on time pickup rate, on time delivery rate, technician utilization, SLA compliance, delivery cost, and fleet efficiency.
Requirements
- Proven experience in logistics, fleet management, or supply chain management.
- Experience managing pickup & delivery operations and third party courier services.
- Strong planning, scheduling, and team management skills.
- Experience with inventory and warehouse operations.
- Excellent analytical, problem solving, and communication skills.
- Ability to work in a fast paced, service oriented environment.
- Proficiency in Microsoft Excel and logistics/operations management systems.
Application Questions
- Do you currently reside in the UAE?
- Do you have a valid UAE driving license?
- Have you managed warehouse operations or inventory transfers?
- Have you been responsible for fleet management (bikes, vans, or company vehicles)?
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