Head of Financial Services

About Us

About The Role

Primary Responsibilities

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• **Operations & Service Quality**
• + Lead the operations team delivering accounting, tax, and CFO services
• + Ensure high-quality, accurate, and timely service delivery
• + Monitor and improve SLAs, turnaround time, and client satisfaction
• + Identify gaps in service delivery and implement improvements
• + Standardize processes and build scalable workflows**Service Expansion & Productization**
• + Introduce and develop new FaaS services (CFO, payroll, advisory, etc.)
• + Package services into structured, scalable offerings
• + Continuously improve and evolve existing services**Customer Experience & Retention**
• + Own the full client journey from onboarding to ongoing support
• + Improve client experience and service consistency
• + Reduce churn and increase client lifetime value
• + Handle key clients and escalations**Business Performance & Efficiency**
• + Own overall performance of the FaaS business line
• + Improve utilization, efficiency, and cost structure
• + Ensure alignment between sales promises and service delivery**Sales Oversight**
• + Support the sales team in positioning and closing deals
• + Ensure proper scoping and smooth handover from sales to operations
• + Contribute to upsell and cross-sell opportunities**Brand & Market Presence**
• + Act as a representative of FaaS in client and partner interactions
• + Collaborate with marketing on content and thought leadership

Core Values

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• Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:
• Integrity
• Customer Obsession
• Simplicity
• Growth Mindset
• Innovation
• Empowerment

Essential Skills And Qualifications

• Bachelor’s degree in Finance, Accounting, or Business (MBA preferred); certifications like ACCA, CPA, or CFA are a strong plus
• 10–15+ years in financial services, consulting, or accounting, with proven P&L ownership
• Strong commercial mindset with experience in revenue growth, BD strategy, enterprise deals, and pricing optimization
• Experience in scaling and productizing services (FaaS), including launching new offerings and driving upsell
• Strong operations leadership, with focus on SLAs, efficiency, client experience, and churn reduction
• Proven ability to improve unit economics (ARPU, LTV) and overall business performance
• Strong leadership and stakeholder management, with ability to lead cross-functional teams

Why Join Mazeed

• High-impact leadership role with real ownership
• Opportunity to build and scale a word class service
• Fast-growing, tech-enabled financial platform
• Exposure to SMEs across the GCC