Head of Customer Insurance (Cargo Marine) for Middle East & Africa Region
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Key skills for this role
About the Role
DHL Group seeks a Head of Customer Insurance MEA to lead cargo marine insurance sales across the Middle East and Africa. The role drives growth through customer insurance solutions, partnerships with insurers, and sales enablement.
Key Skills for This Role
Responsibilities
- Lead the customer insurance sales and distribution organization across MEA
- Grow insurance premiums, policy placements, and customer penetration
- Develop strong partnerships with insurers, brokers, and key market stakeholders
- Support new insurance solutions for priority customer segments such as healthcare and high value goods
- Deliver training and sales enablement across regional commercial teams
- Guide pricing, risk transfer, and product positioning
- Oversee sales performance, reporting, and P&L delivery
- Ensure compliance with local insurance and tax regulations
- Improve digital tools and processes supporting insurance sales and claims
- Partner with global and regional IRM teams to drive continuous improvement
Requirements
- Degree in Business Administration, Insurance, Economics, or similar
- 5–10 years’ experience leading cargo insurance sales or business development across MEA
- Background in logistics, insurance, or brokerage environments
- Strong knowledge of cargo insurance structures, fronting arrangements, and regional distribution models
- Expertise in marine cargo insurance, including product design, pricing, clauses, and claims
- Proven success in business growth and market expansion
- Strong customer facing sales experience
- Excellent communication, negotiation, and stakeholder management skills
- Strong Microsoft Office proficiency
- Results driven, commercial, and comfortable in a dynamic international environment
Full Job Posting
About DHL Group and IRM
- DHL Group is the world’s leading logistics company, with over 580,000 employees in more than 220 countries and territories.
- Insurance & Risk Management (IRM) protects DHL’s people, assets, liabilities, and customer commitments through effective risk management and insurance solutions.
About the Role
- We are looking for a Head of Customer Insurance MEA to lead the development and performance of our customer insurance sales organization across the Middle East and Africa.
- You will drive growth through customer insurance solutions and extended liability offerings, working closely with IRM leadership in London, DHL Business Units, insurers, and key internal stakeholders.
- You will also lead sales enablement, product development, regulatory alignment, and performance management across the region.
Key Responsibilities
- Lead the customer insurance sales and distribution organization across MEA
- Grow insurance premiums, policy placements, and customer penetration
- Develop strong partnerships with insurers, brokers, and key market stakeholders
- Support new insurance solutions for priority customer segments such as healthcare and high value goods
- Deliver training and sales enablement across regional commercial teams
- Guide pricing, risk transfer, and product positioning
- Oversee sales performance, reporting, and P&L delivery
- Ensure compliance with local insurance and tax regulations
- Improve digital tools and processes supporting insurance sales and claims
- Partner with global and regional IRM teams to drive continuous improvement
Qualifications / Requirements
- Degree in Business Administration, Insurance, Economics, or similar
- 5–10 years’ experience leading cargo insurance sales or business development across MEA
- Background in logistics, insurance, or brokerage environments
- Strong knowledge of cargo insurance structures, fronting arrangements, and regional distribution models
- Expertise in marine cargo insurance, including product design, pricing, clauses, and claims
- Proven success in business growth and market expansion
- Strong customer facing sales experience
- Excellent communication, negotiation, and stakeholder management skills
- Strong Microsoft Office proficiency
- Results driven, commercial, and comfortable in a dynamic international environment
Why DHL
- Join a global leader where you can shape strategy, grow a regional business, and work with experienced colleagues across IRM and DHL.
- This is an opportunity to make a real impact in a high visibility leadership role.
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