Head of Cabin Crew Training
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Key skills for this role
About the Role
Etihad Airways is seeking a Head of Cabin Crew Training to lead the delivery of cabin crew training across the airline. This senior leadership role ensures training aligns with premium service standards, drives continuous improvement, and champions innovation in training delivery.
Key Skills for This Role
Responsibilities
- Shape and contribute to the cabin crew training strategy
- Lead and govern the delivery of cabin crew training across initial, recurrent, and enhancement programmes
- Translate service strategy into effective training delivery
- Partner with Training Design, Innovation, and Service stakeholders
- Drive continuous service elevation through training
- Champion innovation in training delivery
- Ensure training delivery models support scale and efficiency
- Set clear expectations for instructor capability
- Provide strategic oversight of service training performance
- Represent cabin crew training at senior governance forums
Requirements
- Senior leadership experience in cabin crew training
- Experience in shaping training strategy
- Knowledge of premium service standards
- Ability to drive innovation in training delivery
Full Job Posting
Role Overview
- The Head of Cabin Crew Training is a senior leadership role responsible for shaping and leading the delivery of Cabin Crew training across the airline.
- The role ensures the airline's service ambition, brand promise, and premium proposition are consistently translated into high quality customer experiences.
Accountabilities
- Shape and contribute to the cabin crew training strategy, ensuring training priorities align with brand positioning, premium service ambition, and long term customer experience objectives.
- Lead and govern the delivery of cabin crew training across initial, recurrent, and enhancement programmes, ensuring consistent execution of approved strategies.
- Translate service strategy into effective training delivery, embedding required competence, behaviours, standards, and service rituals through high quality learning experiences.
- Partner with Training Design, Innovation, and Service stakeholders to shape and influence the development and evolution of training frameworks, curricula, and methodologies.
- Drive continuous service elevation through training, using delivery insights, operational feedback, and customer data to inform improvements in training approach and content.
- Champion innovation in training delivery, shaping the adoption of new tools, technologies, and experiential learning methods to enhance engagement, realism, and efficiency.
- Ensure training delivery models support scale and efficiency, balancing premium service outcomes with optimal use of instructors, facilities, and training time.
- Set clear expectations for instructor capability and role model behaviour, ensuring trainers consistently demonstrate and reinforce premium standards.
- Provide strategic oversight of service training performance, identifying risks, trends, and opportunities that inform future training strategy and investment decisions.
- Represent cabin crew training at senior governance forums, contributing insight on service capability, readiness, and training led service improvement.
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