Head of After Sales
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Key skills for this role
About the Role
Unique Closets seeks an experienced Head of After-Sales to lead after-sales operations in Riyadh. The role oversees service, maintenance, spare parts, warranty, and customer support teams to enhance satisfaction and retention.
Key Skills for This Role
Responsibilities
- Lead and manage the after sales service and support teams
- Develop and implement after sales strategies to enhance customer satisfaction and loyalty
- Oversee service operations, maintenance programs, warranty claims, and spare parts management
- Monitor service performance, KPIs, and operational efficiency
- Build strong relationships with customers and resolve escalated issues effectively
- Collaborate with sales and operations teams to improve the customer experience
- Prepare reports, forecasts, and budgets for after sales activities
Requirements
- Bachelor's degree in Engineering, Business Administration, or related field
- 8+ years of experience in after sales, service management, or customer support
- At least 3 years in a leadership role
- Strong leadership, operational, and customer relationship management skills
- Excellent communication, problem solving, and analytical abilities
Full Job Posting
Overview
- We are seeking an experienced Head of After Sales to lead and manage all after sales operations, ensuring exceptional customer satisfaction, service excellence, and business growth.
- The successful candidate will oversee service, maintenance, spare parts, warranty management, and customer support functions while developing strategies to improve operational efficiency and customer retention.
Key Responsibilities
- Lead and manage the after sales service and support teams.
- Develop and implement after sales strategies to enhance customer satisfaction and loyalty.
- Oversee service operations, maintenance programs, warranty claims, and spare parts management.
- Monitor service performance, KPIs, and operational efficiency.
- Build strong relationships with customers and resolve escalated issues effectively.
- Collaborate with sales and operations teams to improve the customer experience.
- Prepare reports, forecasts, and budgets for after sales activities.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- 8+ years of experience in after sales, service management, or customer support, with at least 3 years in a leadership role.
- Strong leadership, operational, and customer relationship management skills.
- Excellent communication, problem solving, and analytical abilities.
Additional Information
- Saudi Nationals are highly preferred. However, other qualified candidates are encouraged to apply.
- Work Location: In person
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