Head Hostess
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Key skills for this role
About the Role
St. Regis Doha is seeking a Head Hostess to manage dining reservations, seating, and guest services in a luxury hotel environment. The role requires at least 1 year of related experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Answer phones, take dining reservations, and enter diner information into reservation system
- Maintain wait list and quote accurate wait time
- Make appropriate seating decisions using station rotation chart
- Greet guests and determine the number in their party
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu
- Guide guests through the dining rooms and provide any needed assistance
- Ensure place settings are appropriate and each guest has napkin, clean silverware, etc.
- Maintain cleanliness of work areas throughout the day
- Monitor dining rooms for seating availability, service, and safety
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Answer phones, take dining reservations, and enter diner information into reservation system.
- Maintain wait list and quote accurate wait time.
- Make appropriate seating decisions using station rotation chart.
- Organize seating for large and special needs groups.
- Greet guests and determine the number in their party.
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu.
- Guide guests through the dining rooms and provide any needed assistance.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, etc.
- Maintain cleanliness of work areas throughout the day.
- Monitor dining rooms for seating availability, service, and safety.
- Communicate with guests and other employees to meet guest needs and ensure staff works as a team.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About St. Regis & Marriott International
- St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels worldwide.
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
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