Guest Services Officer UAE
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Key skills for this role
About the Role
HSBC seeks a Guest Services Officer to manage reception desk activities and provide a professional visitor experience at their DIFC office. The role involves greeting visitors, coordinating meetings, and handling inquiries.
Key Skills for This Role
Responsibilities
- Deliver a professional, consistent and seamless end to end visitor experience across all reception points
- Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently
- Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard
- Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting
- Maintain a high standard of presentation, service etiquette and brand representation always
- Demonstrate strong timekeeping and adhere to agreed office hours and shift schedules
- Handle all incoming calls promptly, professionally, and courteously
- Maintain a consistently professional appearance in line with the required attire (black abaya and sheila)
- Register visitors and arrange access passes for tenants and HSBC visitors, including parking coordination where applicable
- Support tenant requests via the Tower Reception mailbox, including luggage storage coordination and facilities related work orders
- Ensure clients and customers are offered refreshments on Levels 5 and 20 where appropriate
- Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned within the working day
Requirements
- Graduation degree essential for UAE visa and work permit
- Experience in Guest services / front of house / hospitality / corporate reception
- Client servicing, facilities coordination, workplace experience, or operations support
- Vendor/service partner coordination roles
- Success in communications and outreach (writing and PR)
- Excellent verbal and written communicator and presenter, creative thinker and team player
Full Job Posting
Role Overview
- The role of Guest Services Officer reports to Workplace Experience, Hospitality and Events Manager and key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk (Ground, Level 5, Level 15 and Level 20) acting as the face of HSBC to a range of external clients
Duties & Responsibilities
- Deliver a professional, consistent and seamless end to end visitor experience across all reception points.
- Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently.
- Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.
- Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting.
- Maintain a high standard of presentation, service etiquette and brand representation always.
- Demonstrate strong timekeeping and adhere to agreed office hours and shift schedules.
- Handle all incoming calls promptly, professionally, and courteously.
- Maintain a consistently professional appearance in line with the required attire (black abaya and sheila).
- Register visitors and arrange access passes for tenants and HSBC visitors, including parking coordination where applicable.
- Support tenant requests via the Tower Reception mailbox, including luggage storage coordination and facilities related work orders.
- Where appropriate, ensure clients and customers are offered refreshments on Levels 5 and 20.
- Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned within the working day.
Experience & Qualifications
- A graduation degree is essential for obtaining a UAE visa and work permit.
- Experience in Guest services / front of house / hospitality / corporate reception.
- Client servicing, facilities coordination, workplace experience, or operations support.
- Vendor/service partner coordination roles.
- Success in communications and outreach (writing and PR).
- Excellent verbal and written communicator and presenter, creative thinker and team player.
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