Guest Services Officer UAE
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Key skills for this role
About the Role
HSBC is looking for a Guest Services Officer to manage the reception desk at its DIFC office, providing professional visitor experiences and facilitating senior client meetings. The role involves greeting visitors, managing access protocols, coordinating meeting rooms, and handling inquiries.
Key Skills for This Role
Responsibilities
- Deliver a professional, consistent and seamless end to end visitor experience across all reception points
- Manage reception desk activities including greeting, registration, access/visitor protocols, and directing visitors
- Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared
- Handle all incoming calls promptly, professionally, and courteously
- Register visitors and arrange access passes, including parking coordination
- Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned
Requirements
- Graduation degree essential for UAE visa and work permit
- Experience in guest services / front of house / hospitality / corporate reception
- Excellent verbal and written communication skills
- Professional appearance and demeanor
Full Job Posting
Role Overview
- The role of Guest Services Officer reports to Workplace Experience, Hospitality and Events Manager.
- Key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk acting as the face of HSBC.
Duties & Responsibilities
- Deliver a professional, consistent and seamless end to end visitor experience across all reception points.
- Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently.
- Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.
- Act as a liaison between visiting clients and internal stakeholders.
- Maintain a high standard of presentation, service etiquette and brand representation always.
- Handle all incoming calls promptly, professionally, and courteously.
- Register visitors and arrange access passes for tenants and HSBC visitors, including parking coordination.
- Support tenant requests via the Tower Reception mailbox.
- Ensure clients and customers are offered refreshments on Levels 5 and 20.
- Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned within the working day.
Experience & Qualifications
- A graduation degree is essential for obtaining a UAE visa and work permit.
- Experience in Guest services / front of house / hospitality / corporate reception.
- Client servicing, facilities coordination, workplace experience, or operations support.
- Vendor/service partner coordination roles.
- Success in communications and outreach (writing and PR).
- Excellent verbal and written communicator and presenter, creative thinker and team player.
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