Guest Services Officer
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Key skills for this role
About the Role
Grand Hyatt Doha seeks a Guest Services Officer to provide excellent service at the Reception within the Rooms Division. Requires a diploma/degree in Hospitality, 1-2 years luxury hotel front office experience, and proficiency in Opera PMS.
Key Skills for This Role
Responsibilities
- Provide an excellent and consistent level of service to customers
- Contribute to the smooth and efficient running of the Reception within the Rooms Division
Requirements
- Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related discipline
- Minimum 1–2 years of experience in Front Office or Guest Services within a luxury hotel environment preferred
- Excellent command of English; additional language proficiency is an asset
- Strong interpersonal and communication skills with a guest centric approach
- Proficient in Opera PMS or similar hotel management systems, and basic Microsoft Office skills
- Ability to handle guest feedback and resolve concerns with empathy and efficiency
Full Job Posting
About Grand Hyatt Doha
- We focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers.
- Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do.
Role Overview
- You will be responsible to provide an excellent and consistent level of service to your customers.
- The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
Our commitment to you
- Complimentary room nights at selected Hyatt properties worldwide.
- 50% Colleague Discount in Food & Beverage Outlets in Hyatt Hotels.
- Weekly two (2) days off across all levels/departments.
- Colleague accommodation with transport to and from the Hotel.
- Free meals in our colleague restaurant across all meal periods.
- Uniforms are provided and laundered.
- Discounted room rates for associates as well as friends and family.
- Ongoing learning & development opportunities for career advancements.
Qualifications
- Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related discipline.
- Minimum 1–2 years of experience in Front Office or Guest Services within a luxury hotel environment preferred.
- Excellent command of English; additional language proficiency is an asset.
- Strong interpersonal and communication skills with a guest centric approach.
- Demonstrated ability to deliver personalized and intuitive service aligned with Hyatt’s purpose of care.
- Well groomed with a professional demeanor in line with Hyatt grooming standards.
- Proficient in Opera PMS or similar hotel management systems, and basic Microsoft Office skills.
- Ability to handle guest feedback and resolve concerns with empathy and efficiency.
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