harri
Guest Services Executive
Montcalm Collection
London, GBR
Full-time
Entry
Onsite
Discovered 1 weeks ago
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BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.
Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Guest Service Executive is responsible for delivering personalized, attentive, and professional service to all guests throughout their stay. This role supports the Guest Experience Manager and the Front Office team in ensuring that every guest interaction reflects the luxury standards of the Montcalm Collection.
The Guest Service Executive plays a critical role in creating a seamless guest journey, responding promptly to requests, resolving minor issues, and enhancing overall guest satisfaction.
COMPETENCIES
1. Guest-Focused Service
· Provides exceptional service to all guests, anticipating and responding to their needs.
· Handles inquiries, requests, and concerns promptly and professionally.
· Ensures guests feel welcomed, valued, and well-informed throughout their stay .
2. Communication & Interpersonal Skills
· Engages with guests in a courteous, professional, and culturally sensitive manner.
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