Guest Services Assistant

Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.

Professionally interact with, support internal IHS policies and carry out daily site specific and organizational procedures that create a culture of hospitality, trust and respect.

Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests.

Observe and keep accurate account of guest behavior as needed to recognize behavioral changes in an effort to maintain a safe and respectful environment; Document when emergency situations arise with police, fire or EMS is contacted ensuring vital information is passed on during shift changes.

Defuse verbal/physical altercations in a non-violent manner using Crisis Prevention Intervention techniques (CPI); Ensure a safe environment; Assist and ensure that shelter/site premises are clean and the environment is free from safety/health hazards.