Guest Relations Specialist

Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.

As concierge, assists guests with basic information about IHS’s menu of services, service times and locations, and how to access resources from other providers (both on and off site) available to the guest that addresses his/her basic living needs and barriers to housing.

Receive and greet visitors and guests, direct as appropriate while demonstrating professional courtesy, discretion and maintaining confidentiality at all times; Courteously answer phones, provide information, take accurate messages and direct calls as appropriate for all departments and guests.

Complete guest intakes and exits, inform guests of all services provided by IHS and explain their rights and responsibilities while at the shelter or designated service site; accurately enter data into SAMi and HMIS, including using the VI-SPDAT as part of Coordinated Entry.

Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests.