Guest Service Host
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Key skills for this role
About the Role
The National Aquarium in Abu Dhabi seeks a Guest Service Host to provide world-class guest service, handle transactions, and maintain clean and safe operations. The role involves cash handling, upselling, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Adhere to company Health & Safety procedures at all times
- Ensure operations areas are operated to maximum efficiency to reduce waiting times for guests
- Handle cash, card and voucher transactions carefully, following defined procedures
- Provide the highest standard of guest service, treating every guest in a friendly and helpful manner
- Complete all documentation to the standards required by The National Aquarium
- Communicate operational problems and report incidents that could threaten safety and security
- Ensure working and public areas are always clean and presentable
- Be knowledgeable of and share information regarding all aquarium products to guests
- Handle cash accurately and upsell as required
- Engage in job role and actively participate in the team working environment
- Undergo all training as provided by The National Aquarium
- Work with Supervisor in coaching sessions to review and improve performance
Requirements
- Ability to adhere to company Health & Safety procedures
- Experience in handling cash, card, and voucher transactions
- Friendly and helpful demeanor to provide highest standard of guest service
- Ability to complete documentation to required standards
- Willingness to undergo training and participate in coaching sessions
Full Job Posting
Key Responsibilities
- Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined.
- Ensure operations areas are operated to maximum efficiency to reduce waiting times for our guests.
- Handle cash, card and voucher transactions carefully, following defined procedures.
- Provide the highest standard of guest service, by ensuring every guest to The National Aquarium is treated in a friendly and helpful manner.
- Complete all documentation to the standards required by The National Aquarium.
- Communicate to the Operations Management team any operational problems and report any incident that could threaten the safety and security of guests and staff.
- Carry out any other duties and responsibilities as defined by the management team based on the changing needs of the business.
- To know, understand and follow all safety policies and procedures related to Operations department.
- Ensure the safety of guests, colleagues and animals remains the highest priority.
- Report all safety issues immediately to your management team.
- Provide world class guest service to all guests visiting The National Aquarium.
- Go above and beyond to exceed guest expectations.
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