Guest Service Agent

JOB REQUIREMENTS

• One year experience in a hotel preferred
• Completion of diploma or degree in hotel/hospitality management preferred
• Excellent guest service skills
• Possesses a passion for customer service and the ability to exceed customer expectations
• A team player
• Exceptional conflict resolution skills
• Able to effectively communicate both verbally and in writing
• Computer literate
• Able to stand for long periods of time
• Proven ability to be organized, multi-task and prioritize
• Completion of High School, GED or equivalent
• Good command of English
• Knowledge of ONQ system is an asset
• Flexible shift availability
• Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process upon request. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
• We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada will be considered and only those selected for an interview will be contacted.
• This job posting is for an active existing vacancy in the Front Office Department.