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Guest Service Agent
Hilton
Makkah, KSA
Onsite
Discovered 3 weeks ago
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Exceptional Hospitality Starts With You
Picture yourself brightening someone’s day.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a
Guest Service Agent
, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
Deliver a warm welcome:
Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out:
Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge:
Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services:
Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests:
Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality
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