indeed
Guest Service Agent
Khalidia Palace Hotel Dubai LLC
Dubai, UAE
Full Time
Mid
Onsite
1 months ago
Russian LanguageEnglish LanguageCustomer ServiceFront Desk OperationsReservation ManagementCommunication
Free
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Russian LanguageEnglish LanguageCustomer Service
About the Role
Khalidia Palace Hotel Dubai LLC is seeking a professional, customer-focused Russian-speaking Guest Service Agent to join their Front Office team. The role requires previous 5-star hotel experience, fluency in Russian and English, and a passion for delivering exceptional guest experiences.
Key Skills for This Role
Russian LanguageEnglish LanguageCustomer ServiceFront Desk OperationsReservation ManagementCommunication
Responsibilities
- Handle guest check in and check out procedures in accordance with hotel policies
- Manage reservations received via phone, email, and other channels
- Ensure accurate completion and maintenance of guest registration records
- Respond promptly and professionally to guest inquiries, requests, and special arrangements
- Address guest concerns and complaints courteously, ensuring timely follow up and resolution
- Maintain a clean, organized, and welcoming Front Office and lobby environment
- Conduct courtesy calls and proactively ensure guest satisfaction throughout their stay
- Coordinate VIP arrivals, amenities, room preparations, and special guest services
- Promote hotel facilities, dining venues, events, and membership programs to guests
- Handle cash float transactions accurately and maintain strict confidentiality of guest information
- Assist guests with all stay related needs, including local area information and recommendations
- Collaborate closely with other departments to ensure seamless guest experiences
Requirements
- Previous experience in a 5 star hotel Front Office, Reception, Guest Relations, or Guest Service role is essential
- Fluency in Russian and English is mandatory
- Excellent communication, interpersonal, and customer service skills
- Professional appearance, grooming, and a positive attitude
- Strong organizational skills with ability to multitask
- Ability to work efficiently under pressure
- Proficiency in hotel management systems and Microsoft Office is an advantage
- Flexibility to work shifts, weekends, and public holidays
Full Job Posting
Job Overview
- We are seeking a professional, customer focused, and Russian speaking Guest Service Agent to join our Front Office team.
- The ideal candidate will have previous experience in a 5 star hotel environment and a passion for delivering exceptional guest experiences.
Key Responsibilities
- Handle guest check in and check out procedures in accordance with hotel policies and standards.
- Manage reservations received via phone, email, and other communication channels.
- Ensure accurate completion and maintenance of guest registration records.
- Respond promptly and professionally to guest inquiries, requests, and special arrangements.
- Address guest concerns and complaints courteously, ensuring timely follow up and resolution.
- Maintain a clean, organized, and welcoming Front Office and lobby environment.
- Conduct courtesy calls and proactively ensure guest satisfaction throughout their stay.
- Coordinate VIP arrivals, amenities, room preparations, and special guest services.
- Promote hotel facilities, dining venues, events, and membership programs to guests.
- Handle cash float transactions accurately and maintain strict confidentiality of guest information.
- Assist guests with all stay related needs, including providing local area information and recommendations.
- Collaborate closely with other departments to ensure seamless guest experiences.
Requirements
- Previous experience in a 5 star hotel Front Office, Reception, Guest Relations, or Guest Service role is essential.
- Fluency in Russian and English is mandatory.
- Excellent communication, interpersonal, and customer service skills.
- Professional appearance, grooming, and a positive attitude.
- Strong organizational skills with the ability to multitask effectively.
- Ability to work efficiently under pressure in a fast paced hospitality environment.
- Proficiency in hotel management systems and Microsoft Office applications is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
Core Competencies
- Guest focused service excellence.
- Strong problem solving and conflict resolution skills.
- Attention to detail and accuracy.
- Teamwork and collaboration.
- Professionalism and discretion.
- Cultural awareness and adaptability.
How to Apply
- Submit your resume via Indeed or email to hr.dxb@khalidiapalace.com
Schedule
- Job Type: Full time
Work Location
- Work Location: In person
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