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F&B Hostess
Khalidia Palace Hotel Dubai LLC
Dubai, UAE
Full Time
Entry
Onsite
1 months ago
Guest ServiceReservation ManagementSeating ManagementRussian LanguageEnglish LanguageCommunication Skills
Free
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Guest ServiceReservation ManagementSeating Management
About the Role
Khalidia Palace Hotel Dubai LLC is seeking a professional, friendly, Russian-speaking F&B Hostess to join their team. The role involves greeting guests, managing reservations, seating arrangements, and ensuring exceptional service in a luxury hotel environment.
Key Skills for This Role
Guest ServiceReservation ManagementSeating ManagementRussian LanguageEnglish LanguageCommunication Skills
Responsibilities
- Greet guests warmly upon arrival and create a welcoming first impression
- Manage reservations, walk ins, and seating arrangements to optimize table turnover and guest satisfaction
- Escort guests to their tables in a courteous and professional manner while presenting menus and providing basic menu guidance
- Maintain an organized and efficient hostess desk, ensuring all reservation logs, seating charts, and guest lists are up to date
- Communicate guest preferences, special requests, and seating needs to the service and management teams
- Assist in coordinating waitlists during busy periods by providing accurate wait time estimates
- Ensure the entrance, lobby area, and hostess stand are clean, tidy, and visually appealing at all times
- Support the service team by monitoring table status, coordinating table turnover, and ensuring a smooth flow of guests
- Handle guest inquiries, complaints, or concerns professionally and escalate issues to the supervisor when necessary
- Promote hotel facilities, dining outlets, special offers, and ongoing events to enhance the guest experience
- Assist with setting up and organizing special events, theme nights, and group dining arrangements as required
- Maintain excellent product knowledge of menus, promotions, and restaurant services
Requirements
- Previous experience as an F&B Hostess, Restaurant Hostess, or Guest Relations Associate in a 4 star or 5 star hotel or upscale restaurant
- Fluency in Russian and English is mandatory
- Excellent communication, interpersonal, and guest service skills
- Professional appearance, grooming, and a positive attitude
- Ability to handle high guest volumes, multitask effectively, and remain calm under pressure
- Basic knowledge of reservation systems, seating management, and luxury guest service standards
- Strong organizational skills, attention to detail, and ability to work as part of a team
- Flexibility to work shifts, including weekends, evenings, and public holidays
Full Job Posting
Key Responsibilities
- Greet guests warmly upon arrival and create a welcoming first impression for all diners
- Manage reservations, walk ins, and seating arrangements to optimize table turnover and guest satisfaction
- Escort guests to their tables in a courteous and professional manner while presenting menus and providing basic menu guidance
- Maintain an organized and efficient hostess desk, ensuring all reservation logs, seating charts, and guest lists are up to date
- Communicate guest preferences, special requests, and seating needs to the service and management teams
- Assist in coordinating waitlists during busy periods by providing accurate wait time estimates and keeping guests informed
- Ensure the entrance, lobby area, and hostess stand are clean, tidy, and visually appealing at all times
- Support the service team by monitoring table status, coordinating table turnover, and ensuring a smooth flow of guests within the dining venue
- Handle guest inquiries, complaints, or concerns professionally and escalate issues to the supervisor when necessary
- Promote hotel facilities, dining outlets, special offers, and ongoing events to enhance the guest experience
- Assist with setting up and organizing special events, theme nights, and group dining arrangements as required
- Maintain excellent product knowledge of menus, promotions, and restaurant services
Requirements
- Previous experience as an F&B Hostess, Restaurant Hostess, or Guest Relations Associate in a 4 star or 5 star hotel or upscale restaurant
- Fluency in Russian and English is mandatory
- Excellent communication, interpersonal, and guest service skills with a warm and engaging personality
- Professional appearance, grooming, and a positive attitude
- Ability to handle high guest volumes, multitask effectively, and remain calm under pressure
- Basic knowledge of reservation systems, seating management, and luxury guest service standards
- Strong organizational skills, attention to detail, and ability to work as part of a team
- Flexibility to work shifts, including weekends, evenings, and public holidays
- Familiarity with food and beverage concepts, dietary restrictions, and hygiene practices is an advantage
Core Competencies
- Exceptional guest service and hospitality mindset
- Strong communication and relationship building skills
- Professionalism and cultural awareness
- Problem solving and conflict resolution abilities
- Teamwork and collaboration
- Attention to detail and organizational excellence
How to Apply
- Submit your resume via Indeed or email to hr.dxb@khalidiapalace.com
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