Guest Service Agent
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Key skills for this role
About the Role
Mercure Hotels in Abu Dhabi seeks a Guest Service Agent to provide a smooth arrival experience, handle inquiries, process check-outs, and assist with concierge duties. Requires excellent communication skills, fluency in English and Arabic, and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Welcome and check in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments to ensure a seamless guest experience
- Assist with concierge duties, providing personalized recommendations
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality
Requirements
- Excellent communication skills with a friendly and professional demeanor; fluency in English & Arabic
- Strong customer service orientation with a passion for creating memorable guest experiences
- Detail oriented with the ability to multitask in a fast paced environment
- Proficiency in hotel management software, preferably Opera or similar POS systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality related degree is a plus
- Open manual driver’s license
- Previous experience in hospitality or customer service is preferred
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Welcome and check in guests, ensuring a smooth and personalized arrival experience.
- Handle guest inquiries and requests promptly and efficiently.
- Process check outs and manage billing accurately.
- Provide information about hotel amenities, local attractions, and services.
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience.
- Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently.
- Maintain a clean and organized front desk area.
- Ensure compliance with hotel policies and safety procedures.
- Participate in training sessions and team meetings to enhance service quality.
Qualifications
- Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
- Strong customer service orientation with a passion for creating memorable guest experiences.
- A friendly personality paired with professionalism and a high standard of personal presentation.
- Detail oriented with the ability to multitask in a fast paced environment.
- Collaborative team player with a positive attitude.
- Creative problem solving skills to address guest concerns effectively.
- Proficiency in hotel management software, preferably Opera or similar POS systems.
- Basic computer skills and ability to learn new technologies quickly.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of Brisbane City and surrounding areas to provide local recommendations.
- High school diploma or equivalent; hospitality related degree is a plus.
- Open manual driver’s license.
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