Front Office Shift Leader
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Key skills for this role
About the Role
Mercure Hotels in Abu Dhabi is seeking a Front Office Shift Leader to supervise front office operations, coach team members, and ensure exceptional guest experiences. The ideal candidate has supervisory experience in hospitality, strong communication skills, and a passion for service.
Key Skills for This Role
Responsibilities
- Look after guests and ensure they have an incredible experience
- Coach and train team members
- Perform services assigned to his/her shift in the best manner
- Supervise and support the Front Office team
- Handle any guest complaints
- Direct daily front office operations
- Supervise front talent and help with accounting problems
- Ensure department policies and procedures are understood and observed
Requirements
- A warm, friendly personality and a passion for hospitality
- Supervisory or team leader experience in hospitality
- Confidence to manage shifts and work independently
- Strong communication skills and a natural problem solver
- Flexibility to work weekdays and weekends
- A calm, organized approach under pressure
- Excellent communication with both guests and the team
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering limitless possibilities for growth and learning.
- Mercure Hotels is part of Accor, providing a welcoming environment for guests and employees.
Job Description
- Looking after the guests and ensuring they have an incredible experience.
- Coaching & Training the Team members.
- Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
- Supervise and support of the Front Office team.
- Handling any guest complaints.
- Direct daily front office operations.
- Supervise front talent and help out with accounting problems.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Perform any other duties as directed by the Front Office Management.
Qualifications
- A warm, friendly personality and a passion for hospitality.
- Supervisory or team leader experience in hospitality.
- Confidence to manage shifts and work independently.
- Strong communication skills and a natural problem solver.
- Flexibility to work weekdays and weekends.
- A calm, organized approach under pressure.
- Excellent communication with both guests and the team.
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